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Baldrige Award Recipients Listing

Learn from organizations that have achieved world-class performance levels:

  • Press Releases give the names of the organizations that have received the Award and category recognition that year; category recognition began in 2012.
  • Contact the Baldrige Award recipients for more information on their best management practices and if applicable, information on their sharing day events.
  • Profiles tell recipients' success stories.
  • Award application summaries are condensed versions of the recipients' Baldrige Award applications, and were created beginning in 1999.
  • Education and Health Care Award categories were established in 1999 and the Nonprofit Award category was established in 2007.

2019 Press release

Education

Howard Community College

Public Affairs Contact

Elizabeth Homan
Executive Director of Public Relations and Marketing
(443) 518-4073

Quality Contact

Zoe Irvin
Executive Director of Planning, Research and Organizational Development
(443) 518-4742
Health Care

Adventist Health White Memorial

Public Affairs Contact

Alicia Gonzalez
AHWM Media Consultant
(818) 409-6604

Primary Quality Contact

Mara Bryant
Operations Executive
(323) 268 5000, Ext. 1590

Alternate Quality Contact

Nirali Desai
Director, Accreditation & Organizational Performance
(323) 268 5000, Ext. 2920
Health Care

Mary Greeley Medical Center

Public Affairs Contact

Steve Sullivan
Director Marketing and Community Relations
(515) 239-2129

Quality Contact

Karen Kiel Rosser
VP & Quality Improvement Officer
(515) 239-6757
Nonprofit

Center for Organ Recovery & Education

Public Affairs Contact

Colleen Sullivan
Director of Communications
(412) 963-3550

Quality Contact

Mike Gerusky
Director of Innovation & Process Improvement
(412) 963-3550
Nonprofit

Illinois Municipal Retirement Fund

Public Affairs Contact

John Krupa
Communications Officer
(630) 472-9754

Quality Contact

Kathy Goerdt
Organizational Excellence Officer
(630) 368-5371

2018 Press release

2017 Press release

2016 Press release

2015 Press release

2014 Press release

2013 Press release

2012 Press release

Health Care

North Mississippi Health Services

Public Affairs Contact Quality Contact

Marsha Tapscott
Director of Marketing and Public Relations
Dept. of Marketing & Public Relations
(662) 377-3778
Fax
(662) 377-3193

2011 Press release

Health Care

Southcentral Foundation

Public Affairs Contact

Allison Knox
Public Relations Director
(907) 729-6317

Primary Quality Contact

Michelle Tierney
VP, Organizational Development & Innovation
(907) 729-4349

Alternate Quality Contact

Erica Srisaneha
Program Coordinator
(907) 729-8608

2010 Press release

Manufacturing

MEDRAD (now Bayer HealthCare Radiology & Interventional)

Public Affairs Contact

Peggy Conrad
Communications Specialist
Radiology & Interventional
(724) 940-6815

Primary Quality Contact

Rose Almon-Martin
VP of Performance Excellence
Radiology & Interventional
(724) 940-7804

Alternate Quality Contact

Tina Zanotto
Master Black Belt
Radiology & Interventional
(412) 406-3178

2009 Press release

Manufacturing

Honeywell Federal Manufacturing & Technologies, LLC

Public Affairs Contact Quality Contact

Steve Halter, PMP
Manager, Senior Program
National Nuclear Security Administration's Kansas City Plant
(816) 488-4666
Fax
(816) 488-1731
Nonprofit

VA Cooperative Studies Program Clinical Research Pharmacy Coordinating Center

Public Affairs Contact

Sandra Mallory
Communications Specialist
(505) 248-3200

Quality Contact

Robert Ringer, Pharm.D., BCNP
Asst. Center Director for Pharmaceutical Management and Research
(505) 248-3200

2008 Press release

Health Care

Poudre Valley Health System (now part of University of Colorado Health)

Public Affairs Contact

Sonja Wulff
Vice President, Center for Performance Excellence
(970) 237-7131

Quality Contact

Priscilla Nuwash
President, Center for Performance Excellence
(970) 237-7132

2007 Press release

2006 Press release

Health Care

North Mississippi Medical Center

Public Affairs Contact

Marsha Tapscott
Manager
Dept. of Marketing & Public Relations
(662) 377-3193/3148

Quality Contact

Karen Koch, Pharm.D., MSHA
Organizational Performance Administrator
(662) 377-3778
Fax
(662) 377-3778

2005 Press release

Education

Richland College

Public Affairs Contact

Whitney Rosenbalm
Director of Marketing & Public Relations
(972) 238-6023
Fax
(972) 238-6978

Quality Contact

Fonda Vera
Executive Dean, Planning & Research for
Institutional Effectiveness
(972) 238-6992
Fax
(972) 238-6960

2004 Press release

2003 Press release

Education

Community Consolidated School District 15

Public Affairs Contact Quality Contact

Mary Zarr
Asst. Superintendent for Curriculum, Special Services, and School Improvement
(847) 963-3106

2002

Manufacturing

Motorola Inc. Commercial, Government and Industrial Solutions Sector (CGISS) (now Motorola Government and Enterprise Mobility Solutions)

2001 Press release

2000 Press release

1999

Manufacturing

STMicroelectronics, Inc. - Region Americas

Public Affairs Contact Quality Contact

Joan Eisenhaues
TQEM Manager, Marketing & Sales, US Region
(602) 485-6271

1998

Manufacturing

Boeing Airlift & Tanker Programs (now Boeing Mobility)

Public Affairs Contact Quality Contact

Debbie Collard
The Boeing Company, Director, Corporate Offices (retired)
Manufacturing

Solar Turbines Incorporated

Public Affairs Contact

Wendy Swanson
Manager, Public Affairs
(619) 544-2453
Fax
(619) 237-8204
Small Business

Texas Nameplate Company, Inc.

Public Affairs Contact Quality Contact

R. Dale Crownover
(214) 428-8341 x111
Fax
(214) 428-7178

1997

Manufacturing

3M Dental Products Division (now 3M ESPE Dental Products)

Public Affairs Contact

Karyn Pierce
Communications Supervisor
3M Dental Products Division
1-800-449-1476 or (651) 733-2138
Fax
(651) 733-2481

Quality Contact

William Donovan
Quality/Regulatory/EHS Division Manager
(651) 733-7767
Fax
(651) 737-6049
Manufacturing

Solectron Corporation

Service

Merrill Lynch Credit Corporation

Public Affairs Contact Quality Contact

Angela Campbell
VP Strategic Planning
(904) 218-2304
Fax
(904) 218-6119
Service

Xerox Business Services

1996

Manufacturing

ADAC Laboratories (now part of Phillips Medical Systems)

Service

Dana Commercial Credit Corporation (now part of Dana Holding Corporation)

Small Business

Custom Research, Inc. (now GFK Custom Research North America, Inc.)

Small Business

Trident Precision Manufacturing, Inc.

Public Affairs Contact Quality Contact

April Lusk
(585) 265-1009
Fax
(585) 265-2386

1995

Manufacturing

Armstrong Building Products Operations, a Division of Armstrong World Industries, Inc.

Public Affairs Contact Quality Contact

Armstrong World Industries, Inc.
(717) 397-0611
Manufacturing

Corning Incorporated, Telecommunications Products Division

Public Affairs Contact Quality Contact

Brenda Roche
Manager, Quality Systems
Corning Optical Fiber
(607) 974-4731
Fax
(607) 974-2200

1994

Service

AT&T Consumer Communications Services

Service

GTE Directories Corporation (now Verizon Information Services)

Public Affairs Contact Quality Contact

Dante Diaz
Quality Services Manager
(972) 453-7810
Fax
(972) 453-3022
Small Business

Wainwright Industries, Inc.

Public Affairs Contact

David A. Robbins
Vice President
(636) 278-5850 x3015
Fax
(636) 278-8806

Quality Contact

Rich Pikey
Plant Manager
(636) 278-5850 x3047
Fax
(636) 278-8806

1993

Manufacturing

Eastman Chemical Company

Small Business

Ames Rubber Corporation

Public Affairs Contact Quality Contact

Charles A. Roberts
President and Chief Operating Officer
(973) 827-9101
Fax
(973) 827-0206

1992

Manufacturing

AT&T Network Systems Group, Transmission Systems Business Unit (now part of Alcatel-Lucent)

Public Affairs Contact Quality Contact

Louis E. Monteforte, Sr.
Operation & Cost Director
Alcatel-Lucent
(908) 582-0935
Manufacturing

Texas Instruments Incorporated, Defense Systems & Electronics Group (Now part of Raytheon Company)

Service

AT&T Universal Card Services (now part of Citigroup)

Service

The Ritz-Carlton Hotel Company (now part of Marriott International)

Public Affairs Contact Quality Contact

Janet Crutchfield Souter
Senior Director of Quality
(301) 547-4901
Fax
(301) 547-4731
Small Business

Granite Rock Company (now Graniterock Company)

Public Affairs Contact Quality Contact

Graniterock
(831) 768-2000
Fax
(831) 768-2201

1991

Manufacturing

Solectron Corporation

Manufacturing

Zytec Corporation (now part of Artesyn Technologies)

Small Business

Marlow Industries, Inc.

Public Affairs Contact Quality Contact

Jack Hunt
Director of Global Quality
(214) 342-4275
Fax
(214) 503-3334

1990

Manufacturing

Cadillac Motor Car Company

Manufacturing

IBM Rochester

Service

Federal Express Corporation

Small Business

Wallace Co., Inc.

1989

Manufacturing

Milliken & Company

Public Affairs Contact

Richard Dillard
Director of Public Affairs
(864) 503-2546
Fax
(864) 503-2100

Quality Contact

Craig Long
Vice President
Quality and Six Sigma
(864) 503-2003
Fax
(864) 503-2505
Manufacturing

Xerox Corporation, Business Products & Systems

1988

Manufacturing

Motorola, Inc.

Public Affairs Contact Quality Contact

Jennifer Erickson
Director of Media Relations & Corporate Communications
(847) 576-5000
Fax
(847) 576-7653
Manufacturing

Westinghouse Electric Corporation Commercial Nuclear Fuel Division

Small Business

Globe Metallurgical, Inc. (now Globe Specialty Metals, Inc. )

Public Affairs Contact Quality Contact

Kirt Hoffman
(800) 845-6238
Fax
(740) 984-8691