All types of organizations—including nonprofits—can use the Baldrige Excellence Framework to improve. As you focus on fulfilling your mission and serving your constituencies, you need a framework for your operations.
Nonprofits use the Criteria to improve their organizations and sustain world-class results. Several, such as a city government and federal government agencies, have been recognized with the Malcolm Baldrige National Quality Award. Your organization, whether it is a small charity, a national association, or a government entity, can also benefit from using the Criteria.
How Baldrige Relates
The Baldrige Criteria are a framework for performance management that addresses all key areas of a nonprofit organization and is compatible with other performance improvement initiatives, such as ISO 9000, Lean, and Six Sigma. The Baldrige Criteria can help nonprofit organizations organize and integrate these approaches, improve productivity and effectiveness, and pursue performance excellence.
Improve Your Results
No matter what sector your nonprofit organization works in, the Baldrige Criteria provide a valuable framework for measuring performance and planning in an uncertain environment. The Baldrige Criteria help organizations achieve and sustain the highest national levels of
- customer satisfaction and engagement
- product and service outcomes and process efficiency
- volunteer and workforce satisfaction and engagement
- financial and volunteer resources
- social responsibility
See what the Baldrige Excellence Framework and Criteria can do for your organization.
Baldrige Award Recipients
Search for Nonprofit Baldrige Award recipients.
A Baldrige-based self-assessment can help your organization improve and succeed. The Baldrige Excellence Framework can help you improve communication, productivity, and effectiveness and achieve your strategic goals. Use Baldrige Improvement Tools to help you get started.
The Baldrige Excellence Builder (PDF) is another way to get started. It is based on the Baldrige Excellence Framework and its Criteria for Performance Excellence. Use the Excellence Builder to assess your organization against the most important features of organizational performance excellence and learn about the Baldrige Excellence Framework.
Learn about other Baldrige Products and Services to help your organization succeed.
Purchase Baldrige Excellence Framework Business/Nonprofit, Education, Health Care
Results with Baldrige in Nonprofit
Testimonials from Nonprofit
Baldrige Case Study
Casey Comprehensive Care Center for Veterans Case Study (Nonprofit Case Study)
Baldrige Improvement Tools
"Improving Government Performance: The Great Promise of the Baldrige Excellence Framework " PDF
CEO Issue Sheet: Baldrige, Six Sigma, and ISO: Understanding Your Options
CEO Issue Sheet: Baldrige: For Hiring and Keeping the Best Employees
CEO Issue Sheet: Baldrige: Ethics--A Strategic Imperative
CEO Issue Sheet: A Baldrige Perspective for the Board of Directors
Video: Mike Levinson, City of Coral Springs Getting Results