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Baldrige by Sector: Nonprofit

All types of organizations—including nonprofits—can use the Baldrige Excellence Framework to improve. As you focus on fulfilling your mission and serving your constituencies, you need a framework for your operations. Nonprofits use the Criteria to improve their organizations and sustain world-class results. Several, such as a city government and federal government agencies, have been recognized with the Malcolm Baldrige National Quality Award. Your organization, whether it is a small charity, a national association, or a government entity, can also benefit from using the Criteria.

How Baldrige Relates

The Baldrige Criteria are a framework for performance management that addresses all key areas of a nonprofit organization and is compatible with other performance improvement initiatives, such as ISO 9000, Lean, and Six Sigma. The Baldrige Criteria can help nonprofit organizations organize and integrate these approaches, improve productivity and effectiveness, and pursue performance excellence.

Improve Your Results

No matter what sector your nonprofit organization works in, the Baldrige Criteria provide a valuable framework for measuring performance and planning in an uncertain environment. The Baldrige Criteria help organizations achieve and sustain the highest national levels of

  • customer satisfaction and engagement
  • product and service outcomes and process efficiency
  • volunteer and workforce satisfaction and engagement
  • financial and volunteer resources
  • social responsibility

See what the Baldrige Excellence Framework and Criteria (Business/Nonprofit) can do for your organization.

Baldrige Award Recipients

Search for Nonprofit Baldrige Award recipients.


Get Started with Self-Assessing Your Organization

A Baldrige-based self-assessment can help your organization improve and succeed. The Baldrige Excellence Framework can help you improve communication, productivity, and effectiveness and achieve your strategic goals. Use Baldrige Improvement Tools to help you get started.

2019-2020 Baldrige Excellence Builder Cover

 

The Baldrige Excellence Builder PDF is another way to get started. It is based on the Baldrige Excellence Framework and its Criteria for Performance Excellence. Use the Excellence Builder to assess your organization against the most important features of organizational performance excellence and learn about the Baldrige Excellence Framework.

Download the Baldrige Excellence Builder for free or purchase bulk copies of 10.

    Learn about other Baldrige Products and Services to help your organization succeed.


    Resources

    Purchase Baldrige Excellence Framework Business/Nonprofit, Education, Health Care
    Results with Baldrige in Nonprofit
    Testimonials from Nonprofit
    Baldrige Case Study
    Casey Comprehensive Care Center for Veterans Case Study (Nonprofit Case Study)
    Baldrige Improvement Tools
    "Improving Government Performance: The Great Promise of the Baldrige Excellence Framework" PDF

    Related Links

    How Baldrige Works
    Baldrige Key Terms
    Baldrige Impacts
    Baldrige Products and Services
    Baldrige Award
    Baldrige Award Recipient Listing
    Baldrige FAQs
    State and Local Baldrige-Based Programs

    Contacts

    • Baldrige Customer Service
      (301) 975-2036
      NIST/BPEP
      100 Bureau Drive, M/S 1020
      Gaithersburg, MD 20899-1020
    Created February 18, 2010, Updated November 15, 2019