All types of organizations—including nonprofits—can use the Baldrige Excellence Framework to improve. As you focus on fulfilling your mission and serving your constituencies, you need a framework for your operations.
Nonprofits use the Criteria to improve their organizations and sustain world-class results. Several, such as a city government and federal government agencies, have been recognized with the Malcolm Baldrige National Quality Award. Your organization, whether it is a small charity, a national association, or a government entity, can also benefit from using the Criteria.
How Baldrige Relates
The Baldrige Criteria are a framework for performance management that addresses all key areas of a nonprofit organization and is compatible with other performance improvement initiatives, such as ISO 9000, Lean, and Six Sigma. The Baldrige Criteria can help nonprofit organizations organize and integrate these approaches, improve productivity and effectiveness, and pursue performance excellence.
Improve Your Results
No matter what sector your nonprofit organization works in, the Baldrige Criteria provide a valuable framework for measuring performance and planning in an uncertain environment. The Baldrige Criteria help organizations achieve and sustain the highest national levels of
- customer satisfaction and engagement
- product and service outcomes and process efficiency
- volunteer and workforce satisfaction and engagement
- financial and volunteer resources
- social responsibility
See what the Baldrige Criteria and the Baldrige process can do for your nonprofit.
Testimonials from Nonprofit
Results with Baldrige in Nonprofit
Baldrige Excellence Framework
Search for Baldrige Award Recipients in Nonprofit
State and Local Baldrige Programs
"Improving Government Performance: The Great Promise of the Baldrige Excellence Framework " PDF
Nonprofit Case Study (Share Food)
Nonprofit Case Study (Flagstaff District, Grand Canyon Region)
CEO Issue Sheet: Baldrige, Six Sigma, and ISO: Understanding Your Options
CEO Issue Sheet: Baldrige: For Hiring and Keeping the Best Employees
CEO Issue Sheet: Baldrige: Ethics--A Strategic Imperative
CEO Issue Sheet: A Baldrige Perspective for the Board of Directors
Assess Your Organization's Performance
Apply for the Award
Video: Mike Levinson, City of Coral Springs Getting Results