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Baldrige by Sector: Nonprofit

All types of organizations—including nonprofits—can use the Baldrige Excellence Framework to improve. As you focus on fulfilling your mission and serving your constituencies, you need a framework for your operations. Nonprofits use the Criteria to improve their organizations and sustain world-class results. Several, such as a city government and federal government agencies, have been recognized with the Malcolm Baldrige National Quality Award. Your organization, whether it is a small charity, a national association, or a government entity, can also benefit from using the Criteria.

How Baldrige Relates

The Baldrige Criteria are a framework for performance management that addresses all key areas of a nonprofit organization and is compatible with other performance improvement initiatives, such as ISO 9000, Lean, and Six Sigma. The Baldrige Criteria can help nonprofit organizations organize and integrate these approaches, improve productivity and effectiveness, and pursue performance excellence.

Improve Your Results

No matter what sector your nonprofit organization works in, the Baldrige Criteria provide a valuable framework for measuring performance and planning in an uncertain environment. The Baldrige Criteria help organizations achieve and sustain the highest national levels of

  • customer satisfaction and engagement
  • product and service outcomes and process efficiency
  • volunteer and workforce satisfaction and engagement
  • financial and volunteer resources
  • social responsibility

See what the Baldrige Excellence Framework and Criteria (Business/Nonprofit) can do for your organization.

Baldrige Award Recipients

Search for Nonprofit Baldrige Award recipients.

Get Started with Self-Assessing Your Organization

A Baldrige-based self-assessment can help your organization improve and succeed. The Baldrige Excellence Framework® and insights from the Baldrige Award process can help you improve communication, productivity, and effectiveness and achieve your strategic goals, helping to enhance our nation's competitiveness, economy, and quality of life. Use Baldrige Improvement Tools to help you get started.

2023-2024 Baldrige Excellence Builder Cover


The Baldrige Excellence Builder® PDF is another way to get started. It is based on the Baldrige Excellence Framework® and its Criteria for Performance Excellence®. Use the Excellence Builder to assess your organization against the most important features of organizational performance excellence and learn about the Baldrige Excellence Framework.

Download the Baldrige Excellence Builder for free or purchase bulk copies of 10.

Learn about other Baldrige Products and Services to help your organization succeed.


Purchase Baldrige Excellence Framework Business/Nonprofit, Education, Health Care
Results with Baldrige in Nonprofit
Testimonials from Nonprofit
Baldrige Case Study
Casey Comprehensive Care Center for Veterans Case Study (Nonprofit Case Study)
Baldrige Improvement Tools
"Improving Government Performance: The Great Promise of the Baldrige Excellence Framework" PDF

Related Links

How Baldrige Works
Baldrige Key Terms
Baldrige Impacts
Baldrige Products and Services
Baldrige Award
Baldrige Award Recipient Listing
Baldrige FAQs
State and Local Baldrige-Based Programs


  • Baldrige Customer Service
    (301) 975-2036
    100 Bureau Drive, M/S 1020
    Gaithersburg, MD 20899-1020
Created February 18, 2010, Updated November 3, 2023