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Baldrige Excellence Framework (Business/Nonprofit)

2023-2024 Baldrige Excellence Framework Business/Nonprofit feature image

2023–2024 edition

Proven Leadership and Management Practices for High Performance

Purchase your copy today.

This leadership and performance management framework empowers your organization to accomplish its mission, improve results, and become more competitive. The 2023–2024 Baldrige Excellence Framework® booklet includes

  • the Criteria for Performance Excellence® (covering critical aspects of achieving excellence throughout your organization),
  • core values and concepts (beliefs and behaviors found in high-performing organizations),
  • guidelines for responding to the Criteria and evaluating and scoring processes and results, and
  • a glossary of key terms.

Criteria Commentary

Learn about the Criteria categories and items in the Criteria Commentary.

The Baldrige Criteria for Performance Excellence Overview consists of the six categories (Organizational Profile, Leadership, Strategy, Customers, Measurement, Analysis, and Knowledge Management, Workforce, Operations, and Results).

Framework Overview


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Getting Started

How Baldrige Works
Baldrige Excellence Builder
Self-Assessing Your Organization
Create an Organizational Profile
Baldrige Award


About the Baldrige Framework
Purchase Baldrige Excellence Framework Business/Nonprofit, Education, Health Care
2023-2024 Self-Analysis Worksheet Word
Baldrige Excellence Builder
Baldrige Key Terms
Baldrige Improvement Tools
Foundations for a Successful Business

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  • Baldrige Customer Service
    (301) 975-2036
    100 Bureau Drive, M/S 1020
    Gaithersburg, MD 20899-1020
Created December 14, 2018, Updated February 5, 2024