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Baldrige Excellence Framework

Photo of the Baldrige Excellence Framwork Overview with Award Recipient photos in the background.

Proven Leadership and Management Practices for High Performance

For more than 30 years, the Baldrige Excellence Framework has empowered organizations to accomplish their missions, improve results, and become more competitive. The Baldrige Excellence Framework includes the Criteria for Performance Excellence, core values and concepts, and guidelines for evaluating your processes and results.

Whether used as guidance in establishing an integrated performance management system or for self-assessing progress, the Baldrige Excellence Framework is about helping you innovate and improve. Available for Business/Nonprofit (including Manufacturing, Service, Small Business, Nonprofit, and Government, Education, and Health Care sectors. Learn about the Impacts of Baldrige.

The 2019–2020 Baldrige Excellence Framework features a focus on

  • Leading and managing in the context of your business ecosystem
  • Enabling an aligned, collaborative, and agile supply network
  • Creating and reinforcing your organizational culture
  • Broadening your cybersecurity focus to include your operations, workforce, customers, suppliers, and stakeholders

Purchase your copy today.


Get Started with Self-Assessing Your Organization

A Baldrige-based self-assessment can help your organization improve and succeed. The Baldrige Excellence Framework can help you improve communication, productivity, and effectiveness and achieve your strategic goals. Use Baldrige Improvement Tools to help you get started.

2019-2020 Baldrige Excellence Builder Cover

 

The Baldrige Excellence Builder PDF is another way to get started. It is based on the Baldrige Excellence Framework and its Criteria for Performance Excellence. Use the Excellence Builder to assess your organization against the most important features of organizational performance excellence and learn about the Baldrige Excellence Framework.

Download the Baldrige Excellence Builder for free or purchase bulk copies of 10.

    Learn about other Baldrige Products and Services to help your organization succeed.


    Baldrige Award

    The Malcolm Baldrige National Quality Award is the highest level of national recognition for performance excellence that a U.S. organization can receive. Baldrige Award applicants cite the feedback report as the most significant benefit of applying. Learn more about the Malcolm Baldrige National Quality Award and the Feedback Report.


    What People Are Saying

    most influential document in business

    Gordon Black, Former Chairman and CEO, Harris/Black International Ltd.
    __________________________________

    The publication containing the Baldrige Criteria is probably the single most influential document in the modern history of American business.

    powerful set of mechanisms

    Jim Collins, author of Good to Great: Why Some Companies Make the Leap . . . and Others Don’t
    ________________________________

     I see the Baldrige process as a powerful set of mechanisms for disciplined people engaged in disciplined thought and taking disciplined action to create great organizations that produce exceptional results.

    Resources

    Purchase Baldrige Excellence Framework Business/Nonprofit, Education, Health Care
    Purchase Previous Framework Versions: 2017-20182015-2016, 2013-2014
    2019-2020 Self-Analysis Worksheet Word
    Changes from the 2017–2018 Baldrige Excellence Framework PDF
    Baldrige Excellence Builder
    Baldrige Key Terms
    Baldrige Improvement Tools
    The Baldrige Criteria 101 Word

    Related Links

    How Baldrige Works
    Baldrige Impacts
    Baldrige Products and Services
    Baldrige Award
    Baldrige Award Recipient Listing
    Baldrige FAQs

    Contacts

    • Baldrige Customer Service
      (301) 975-2036
      NIST/BPEP
      100 Bureau Drive, M/S 1020
      Gaithersburg, MD 20899-1020
    Created August 10, 2016, Updated January 14, 2020