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Quest for Excellence Conference

Learn how your organization can achieve outstanding performance. Join us at the premier showcase of current and former Baldrige Award recipients March 24-27, 2020 (Tuesday-Friday), Gaylord National Harbor Resort and Convention Center, National Harbor, MD (just outside of Washington, D.C.). Official Conference of the Malcolm Baldrige National Quality Award, brought to you by the Baldrige Performance Excellence Program at NIST.


Register Online | Book Your Hotel Room Now


Attend and engage with current and former Malcolm Baldrige National Quality Award recipients and take home solutions to help your organization achieve breakthrough performance and results. 

Showcasing the best practices of the 2019 Baldrige Award recipients. Also, featuring former Baldrige Award recipients from all sectors! Learn role model best practices in leadership; strategy; customers; measurement, analysis, and knowledge management; workforce; and operations and learn how to achieve outstanding results for your organization! 

Gaylord Hotel Room Block: Now Closed

Additional Rooms Available
Cut-Off: March 6 ​(or until sold out) | first-come, first-served basis

A limited number of additional rooms are available at the Quest conference rate through Showcare housing/registration until March 6 ​(or until sold out). 

In the event these rooms sell out, Showcare ​has made special arrangements with a hotel booking engine called Stay22 to help Quest attendees search nearby hotels for the best price. Attendees ​would register for the conference through Showcare housing/registration and use the interactive map on the site to find a nearby hotel room.  

Questions About Registration and Hotel Reservations?

Contact: Showcare Customer Service
quest [at] | (888) 288-3598 Toll-Free | (514) 228-3085 International


Quest is earlier this year so register and book your hotel rooms early! Also note that the conference will be held Tuesday-Friday in 2020.

In addition to conference registrations, this year all hotel room reservations will be made through Showcare. Online hotel reservations opening mid-October, 2019. All hotel rooms must be reserved through Showcare.
Hotel Room Block Cut-Off:  February 20, 2020
Advance Conference Registration Fee Deadline:  February 20, 2020


Tuesday, March 24
Join us Tuesday evening for the Award Ceremony and Reception honoring the 2019 recipients.


Former Award Recipients Participating
Past Award recipients presenting include Adventist Health Castle, Alamo Colleges District, Charleston Area Medical Center Health System, Charter School of San Diego, City of Fort Collins, Donor Alliance, Elevations Credit Union, Guidehouse (formerly PricewaterhouseCoopers Public Sector), Integrated Project Management Company, K&N Management, Memorial Hospital and Health Care Center, Mid-America Transplant, The Ritz-Carlton Hotel Company, Southcentral Foundation, Studer Group, Tri County Tech, and University of Wisconsin-Stout. Learn more about these role model organizations.

Friday Keynote Speaker

Recognized as the #1 Future of Work influencer by Onalytica, and author of 7 books including “NextMapping™ – Anticipate, Navigate and Create the Future of Work”.
Photo of Cheryl Cran Quest for Excellence 32nd Keynote Speaker.

Cheryl Cran

Founder, NextMapping™/
CEO of parent company Synthesis at Work Inc

Friday, March 27  |  8:30 am  |  #BaldrigeQuest

Cheryl’s future of work thought leadership has been featured in publications such as Huff Post, Forbes, IABC Magazine, Law Magazine, Metro New York, Entrepreneur Magazine, Readers Digest, CBS Online, NBC Online, Fox Online and more. For over two decades Cheryl has built a reputation for delivering extraordinary value to clients in industries that include technology, health, agriculture, finance, insurance and more.

NextMapping™ was developed as a proprietary business solution brand that encompasses all of Cheryl’s work and research on the future of work and the leadership needed to navigate change in the workplace. The common theme of all of Cheryl’s life’s work is a ‘people first’ and digital second approach to create a more human future, helping companies to build the leadership capacity needed to ‘change the world through business.’

Become a Baldrige Sponsor Today!

The Baldrige Program extends a sincere thank you to the 32nd Quest for Excellence Conference sponsors (listed below). Their support helps to defray conference costs and make Quest a better conference experience for all attendees. 

32nd Quest Conference Sponsors

Platinum Sponsor

  • Adventist Health
  • Baldrige Family

Silver Sponsor

Event Sponsor

  • AARP - Examiner Recognition Ceremony Reception
  • Alamo Colleges District - Keynote Sponsor
  • Richland College - Keynote Sponsor
  • Tri-County Tech - Keynote Sponsor

Item Sponsors

Additional Sponsors

  • Adventist Health White Memorial
  • Beyond Feedback
  • Constellation Mutual

  • Lilly USA, LLC
  • SOAR Vision Group
Become a Baldrige Sponsor Today!