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Quest for Excellence Conference

Learn how your organization can achieve outstanding performance. Join us at the premier virtual showcase of current and former Baldrige Award recipients Monday, April 12–Thursday, April 15, 2021. Quest for Excellence is the official Conference of the Malcolm Baldrige National Quality Award, brought to you by the Baldrige Performance Excellence Program at NIST.


Registration Closed

Quest Registration Closed:  April 8, 2021

Information for Virtual Quest Attendees

Thank you for participating in our first ever Virtual Quest for Excellence!

We hope you enjoyed learning the best practices of the 2019-2020 Baldrige Award recipients, as well as Former Award recipients and guests!

Virtual Quest registrants who registered prior to registration closing will have access to the sessions ​until June 15, 2021. Access to the sessions is limited to those registrants.

Important information about viewing the archived material:


Quest on-demand sessions will be available until June 15, 2021.

  • Tuesday and Thursday Plenary Sessions will be available on-demand approximately two weeks after the conference​.
  • Pre-Conference Workshops will be available on-demand approximately two weeks after the event (restricted access for pre-registered ​attendees only).
  • Networking Sessions will not be available on-demand.

Award Recipient Questions

All conference speaker discussion forums have been deactivated. If attendees viewing on-demand sessions have questions for Award recipients​ please contact them directly.

Sponsors and Virtual Exhibitors Hall

  • Sponsorship Lobby access will be available until June 15, 2021.
  • Exhibitor lobby and booth access will be available until June 15, 2021. All Exhibitor live chat and discussion forums have been deactivated. Please contact them directly with any questions.

Conference Access and Assistance

  • Attendees will use the same conference access log in and password used to view the live event​.
  • If you registered for Virtual Quest prior to closing and need assistance accessing the conference site​, please email Baldrige Customer Service.

32nd Quest Conference Sponsors

Platinum Sponsors


Silver Sponsors + Institute Partnership

Silver Sponsors

Event Sponsors

Become a Baldrige Sponsor Today!