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About Quest


Organizations everywhere are looking for ways to effectively and efficiently meet their missions and achieve their visions. Thousands of U.S. and international organizations use the Baldrige Excellence Framework and its Criteria to guide their enterprises, improve performance, and get sustainable results.

The Quest for Excellence® Conference is the leading conference to learn best performance management practices from current and former Malcolm Baldrige National Quality Award recipients. Be inspired by the best practices of the recipients in each of the Baldrige Criteria Categories and engage in Q&A to gain knowledge to take back to your organization. Join us at Quest and learn how your organization can gain a competitive edge over the competition by using Baldrige!


Gain Knowledge

knowledge of the Baldrige Criteria in educational presentations


in dynamic networking opportunities


best performance management practices from the Baldrige Award recipients

Be Inspired

as part of a movement that is making America better by making organizations better  

Take Away

practices to apply to your organization to improve performance and get world-class results


  • Approximately 50 speakers from all sectors sharing their insights, tools, and stories
  • Approximately 1,000 attendees that represent business, education, health care, nonprofit and government sectors

  • Optional pre-conference workshops that will broaden the knowledge for the attendees

  • Opportunities to network with attendees from the U.S. and other countries around the world

  • Learn best performance management practices from Baldrige Award recipients and how to improve your organization's performance results, enhance leadership effectiveness, build customer and employee engagement, increase organizational innovation to gain and sustain competitive advantages, improve process management, create an environment that fosters social responsibility and ethical behavior and increase organizational sustainability


CEOs, senior managers, executives, directors, heads of operating units, or quality/performance improvement leaders/practitioners, from business, education, government, health care, and nonprofit sectors with an interest in personal learning and organizational improvement.


Attendees receive access to all presentation slides posted online and other Baldrige materials.


  • Baldrige Customer Service
    (301) 975-2036
    100 Bureau Drive, M/S 1020
    Gaithersburg, MD 20899-1020
Created January 14, 2011, Updated November 15, 2019