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About Quest

Welcome to Quest

Quest is the leading conference to learn best performance management practices directly from Baldrige Award recipients and how to: 

  • improve your organization’s performance results 
  • enhance leadership effectiveness 
  • build customer and employee engagement 
  • increase organizational innovation to gain and sustain competitive advantages 
  • improve process management 
  • create an environment that fosters social responsibility and ethical behavior 
  • increase organizational sustainability 

The Baldrige Award recipients share best practices in each of the Baldrige Categories and answer your questions. As a conference participant, you will:

  • Learn best performance management practices from the Baldrige Award recipients 
  • Gain knowledge of the Baldrige Criteria in educational presentations 
  • Engage in dynamic networking opportunities 
  • Take away practices to apply to your organization to improve performance and get world-class results 
  • Be inspired as part of a movement that is making America better by making organizations better 

Virtual Conference Highlights

In 2021, the virtual conference will feature: 

  • pre-conference workshops
  • senior leader plenary session with live Q&A to kick off the conference
  • more than 70+ on-demand concurrent sessions with current and former Award recipients 
  • conference keynote 
  • closing plenary session to wrap up the event
  • all sessions will be archived, so you can watch them at your convenience and not miss any of the action

Who Should Attend

CEOs, senior managers, executives, directors, heads of operating units, or quality/performance improvement leaders/practitioners, from business, education, government, health care, and nonprofit sectors with an interest in personal learning and organizational improvement. 


  • Baldrige Customer Service
    (301) 975-2036
    100 Bureau Drive, M/S 1020
    Gaithersburg, MD 20899-1020
Created January 14, 2011, Updated January 8, 2021