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About Quest

Quest is the leading conference nationwide to learn best performance management practices directly from  Baldrige Award recipients and how to:

  • improve your organization’s performance results
  • enhance leadership effectiveness
  • build customer, patient, student and employee and staff engagement
  • increase organizational innovation to gain and sustain competitive advantages
  • improve process management
  • create an environment that fosters social responsibility and ethical behavior
  • increase organizational resilience and sustainability

The Baldrige Award recipients, nationally recognized thought leaders, and representatives from other high-performing organizations share best practices and answer your questions. As a conference participant, you will:

  • Learn best performance management practices from role-model organizations
  • Gain knowledge of the Baldrige Criteria in educational presentations
  • Engage in dynamic networking opportunities
  • Take away practices to apply to your organization to improve performance and get world-class results  
  • Be inspired as part of a movement that is making America better by making organizations better

Who Should Attend

CEOs, senior managers, executives, directors, heads of operating units, or quality/performance improvement leaders/practitioners from business, education, government, health care, and nonprofit sectors with an interest in personal learning and organizational improvement.

Green Proceedings

Attendees receive access to all presentation slides posted online and other Baldrige materials.


  • Baldrige Customer Service
    (301) 975-2036
    100 Bureau Drive, M/S 1020
    Gaithersburg, MD 20899-1020
Created January 14, 2011, Updated September 21, 2023