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About Quest

Welcome to Quest

Quest is the leading conference nationwide to learn best performance management practices directly from Baldrige Award recipients and how to: 

  • improve your organization’s performance results
  • enhance leadership effectiveness
  • build customer, patient, student and employee and staff engagement
  • increase organizational innovation to gain and sustain competitive advantages
  • improve process management
  • create an environment that fosters social responsibility and ethical behavior
  • increase organizational resilience and sustainability

The Baldrige Award recipients share best practices in each of the Baldrige Categories and answer your questions. As a conference participant, you will:

  • Learn best performance management practices from the Baldrige Award recipients 
  • Gain knowledge of the Baldrige Criteria in educational presentations 
  • Engage in dynamic networking opportunities 
  • Take away practices to apply to your organization to improve performance and get world-class results 
  • Be inspired as part of a movement that is making America better by making organizations better 

Who Should Attend

CEOs, senior managers, executives, directors, heads of operating units, or quality/performance improvement leaders/practitioners from business, education, government, health care, and nonprofit sectors with an interest in personal learning and organizational improvement.

Green Proceedings

Attendees receive access to all presentation slides posted online and other Baldrige materials.


  • Baldrige Customer Service
    (301) 975-2036
    100 Bureau Drive, M/S 1020
    Gaithersburg, MD 20899-1020
Created January 14, 2011, Updated October 20, 2021