Baldrige Performance Excellence Program

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IMPACT OF BALDRIGE

Baldrige Framework Is Worldwide Standard for Excellence PDF

Baldrige Helps Health Care Organizations Provide Superior Patient Experience

Improving Government Performance: The Great Promise of the Baldrige Excellence Framework PDF

Baldrige Program Impacts, including the Economic Evaluation of BPEP

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News and Updates

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Three Organizations Win 2021 Baldrige Awards for Performance Excellence

March 4, 2022

WASHINGTON — Three U.S. organizations will receive the Malcolm Baldrige National Quality Award, the nation’s only presidential award for performance excellence

Seeking Input on the Baldrige Excellence Framework

January 6, 2022

What are the leading-edge, strategic, and competitiveness challenges that you are facing in your organization/industry (or seeing in the organizations with whom

Baldrige 2022 Examiner Application Now Open

November 29, 2021

The Baldrige Performance Excellence Program® (BPEP) is seeking applicants for the Malcolm Baldrige National Quality Award® Board of Examiners for the 2022 award

Department of Commerce Kicks Off New Job Quality Initiative to Help Ensure that Economic Recovery is Built on Quality Jobs

October 1, 2021

This week, U.S. Secretary of Commerce Gina Raimondo and Deputy Secretary Don Graves hosted the convening of national experts to officially launch the Department

Blogrige

Business Excellence 101: Batter Up! Nine Game-Winning Tips to Power Your Baldrige Journey

May 17, 2022

Business Excellence 101 Blog Series In this blog series, we are highlighting the many resources that are available to help you learn about Baldrige, improve

Public-Sector Best Practices Inspire State and Local Governments Overseas

May 10, 2022

Can the Baldrige Excellence Framework and the best practices of U.S. role-model cities and communities—as honored by the Baldrige Award and Communities of

Who Will Return to the Workplace? How Will They Return?

May 3, 2022

As I ponder the new normal, one topic keeps coming to mind. That topic is the intersection of leadership/management challenges opportunities (strikeouts

Leadership System slide MidwayUSA, with five steps (Set Direction, Create Plan to Achieve, Communicate/Deploy, Learn, Improve & Innovate, Measure & Analyze) and four organizational goals (Customer Satisfaction & Engagement, Employee Satisfaction & Engagement, Supplier & Partner Satisfaction, and Shareholder Satisfaction).

Absolute Focus on Customers, Values, and Baldrige Inspires MidwayUSA to Gains

April 26, 2022

Three-Part Leadership Blog Series In this three-part blog series on the 2021 Baldrige Award recipients’ leadership presentations at the 33rd Quest for

walk the talk

Jo Ann Jenkins, Chief Executive Officer, AARP Inc.
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I was able to establish invaluable connections and garner insights into how other leading organizations are developing and implementing innovative, effective strategies in support of operational excellence and leadership development. A significant insight is that the leadership and senior management must model its organization's mission consistently, with passion and enthusiasm. They must truly "walk the talk"—particularly during times of change.