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Baldrige by Sector: Health Care

Health care organizations around the country are looking for ways to improve safety and outcomes, while reducing cost. There is increasing pressure in the U.S. to overhaul our health care system. The history of the Baldrige Program shows that health care organizations of any size and type and in any location can benefit from using the Baldrige Excellence Framework (Health Care).  Service providers, single hospitals, and large health systems nationwide use the Criteria to improve their operations and sustain world-class results.  So can your organization. 

How Baldrige Relates

The Baldrige Criteria address key areas of running a successful health care organization and are compatible with other performance improvement initiatives, such as

  • Magnet status
  • Joint Commission accreditation
  • Institute for Healthcare Improvement initiatives

Using the Baldrige framework, you can organize and integrate these approaches, improve effectiveness and health care outcomes, and pursue performance excellence.

Improve Your Results

Whether your organization is involved in ambulatory service, health maintenance, or another health care service, the Baldrige Criteria are a valuable framework for measuring performance and planning in an uncertain environment. The Baldrige Criteria help health care organizations achieve and sustain the highest national levels of

  • patient safety and patient loyalty
  • health care outcomes for acute myocardial infarction, heart failure, pneumonia, and other conditions
  • physician and staff satisfaction and engagement, especially among registered nurses
  • revenue and market share
  • community services

See what the Baldrige Excellence Framework and Criteria (Health Care) can do for your organization.

Baldrige Award Recipients

Search for Health Care Baldrige Award recipients.

Get Started with Self-Assessing Your Organization

A Baldrige-based self-assessment can help your organization improve and succeed. The Baldrige Excellence Framework® and insights from the Baldrige Award process can help you improve communication, productivity, and effectiveness and achieve your strategic goals, helping to enhance our nation's competitiveness, economy, and quality of life. Use Baldrige Improvement Tools to help you get started.

2023-2024 Baldrige Excellence Builder Cover


The Baldrige Excellence Builder® PDF is another way to get started. It is based on the Baldrige Excellence Framework® and its Criteria for Performance Excellence®. Use the Excellence Builder to assess your organization against the most important features of organizational performance excellence and learn about the Baldrige Excellence Framework.

Download the Baldrige Excellence Builder for free or purchase bulk copies of 10.

    Learn about other Baldrige Products and Services to help your organization succeed.

    Baldrige Impacts in Health Care

    The Baldrige Journey: In Pursuit of Excellence; ACHE Frontiers of Health Services Management PDF
    Baldrige Award Winner Uses Holistic Approach (from Hospitals & Health Networks)
    Looking at the Baldrige Award Process from Both Sides (webcast w/Sutter Davis CEO Janet Wagner)
    Baldrige Helps Health Care Organizations Provide Superior Patient Experience 


    Purchase Baldrige Excellence Framework Business/Nonprofit, Education, Health Care
    Results with Baldrige in Health Care
    Testimonials from Health Care
    Baldrige Case Study 
    Tillingate Living (Health Care Case Study)
    Baldrige Improvement Tools

    Related Links

    How Baldrige Works
    Baldrige Key Terms
    Baldrige Impacts
    Baldrige Products and Services
    Baldrige Award
    Baldrige Award Recipient Listing
    Baldrige FAQs
    State and Local Baldrige-Based Programs


    • Baldrige Customer Service
      (301) 975-2036
      100 Bureau Drive, M/S 1020
      Gaithersburg, MD 20899-1020
    Created February 18, 2010, Updated November 3, 2023