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About Baldrige

Our Story

We make lives better, one person, one organization, one community at a time. Our proven model enables you to learn from the best and thrive.  

Organizations face many challenges, ranging from finding and retaining talent to disruptions caused by technology, competitors, and even global pandemics. You need a trusted and proven partner to help navigate these challenges and achieve your vision and strategy. A partner with a track record of excellence and an eye towards resilience and long-term success.  

Baldrige is here for you.  

For over 35 years, we have recognized roles models, shared best practices, and helped thousands of organizations get better and thrive.   

Their success stories can become your story. Get started today!

Who We Are and What We Do 

The Baldrige Performance Excellence Program is the nation's public-private partnership dedicated to improving the performance, resilience, and long-term success of U.S.  businesses and other organizations. Working with partners, collaborators, and hundreds of volunteers, the Baldrige Program 

  • Raises awareness about the importance of organizational resilience and performance excellence in driving the U.S. and global economies 
  • Provides organizational assessment tools, frameworks, and an award criteria focused on the elements of long-term organizational success 
  • Helps organizations achieve a competitive advantage and success in the marketplace 
  • Educates leaders in businesses, schools, health care organizations, and government and nonprofit agencies on the successful performance practices, principles, and strategy of best-in-class organizations 
  • Identifies and recognizes national role models and honors them with the Malcolm Baldrige National Quality Award®, the only Presidential Award for organizational resilience and long-term success 

In collaboration with its partners and collaborators, including the Baldrige Enterprise (the Alliance for Performance Excellence, Baldrige Foundation, Communities of Excellence 2026, and ASQ), and hundreds of volunteers, including examiners, judges, and overseers, the Baldrige Program offers organizations 

  • An integrated management framework that gets results 
  • Assessment tools to evaluate improvement efforts 
  • Baldrige-based approaches, products, and services focused on quality jobs, cybersecurity risk management, leadership development, community excellence, and more 
  • Feedback and insights from trained experts 
  • Presentations and workshops on how to improve  
  • Conferences and other learning events that showcase best management practices 
  • A Presidential Award for organizations recognized as national role models 

Purpose and Mission 

To improve the performance and long-term success of  businesses and other organizations by

  • Recognizing role models  
  • Fostering the adoption of proven leadership, management, and operational practices  


Enhance the quality of life for every American through improved job opportunities, work environments, health care, education, government, and nonprofit services. 


  • Mission-focused 
  • People-focused 
  • Results- focused 


Baldrige Director Robert Fangmeyer
Organization Chart
How Baldrige Works
Baldrige FAQs
Baldrige Process Integrity
Baldrige Process Improvement
Baldrige Process Calendar
Malcolm Baldrige National Quality Improvement Act of 1987
Malcolm Baldrige Biography



  • Baldrige Customer Service
    (301) 975-2036
    100 Bureau Drive, M/S 1020
    Gaithersburg, MD 20899-1020
Created June 16, 2009, Updated January 5, 2024