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Improve Performance and Get World-Class Results
The Malcolm Baldrige National Quality Award is the highest level of national recognition for performance excellence that a U.S. organization can receive. The award focuses on performance in five key areas:
- Product and process outcomes
- Customer outcomes
- Workforce outcomes
- Leadership and governance outcomes
- Financial and market outcomes
Organizations don't receive the award for specific products or services. To receive the award, an organization must have a system that
- ensures continuous improvement in overall performance in delivering products and/or services
- provides an approach for satisfying and responding to customers and stakeholders
Benefits of Applying
Applicants for the Malcolm Baldrige National Quality Award (MBNQA)—those that have received the award and those that haven't—say the Baldrige evaluation process is one of the best, most cost-effective, most comprehensive performance assessments your organization can find. In annual surveys conducted by the Judges Panel of the MBNQA, applicants have noted many benefits of applying for the award.
About the Award
Up to 18 awards are given annually across six eligibility categories: manufacturing, service, small business, education, health care, and nonprofit. Award recipients that are nominated for a subsequent award are not included in the total cap of 18.
Award recipients must share information about their exceptional performance practices with other U.S. organizations, but they don't need to share proprietary information, even if they included this information in their award applications. The principal mechanisms for sharing information are the annual Quest for Excellence® Conference, and the Baldrige Fall Conference (held in collaboration with state local Baldrige-based programs). Sharing beyond the Quest for Excellence Conference is voluntary.
Site-visited organizations that are not recommended for the award may be recognized for category best practices. Best practices identified by the Judges Panel in the Baldrige Criteria process categories are eligible for recognition. To receive this recognition, an applicant's overall organizational performance in the identified category must demonstrate mature processes that are linked to the appropriate organizational results, demonstrating favorable levels and trends. Also, the applicant organization must have credible performance across all categories. An applicant may be recognized for more than one category best practice or for none at all. Organizations receiving such category recognition will present at the Quest for Excellence Conference following their recognition. Such organizations are recognized in the annual award ceremony program, but not on stage, and the Baldrige Program highlights them on our website and in a press release.
The Baldrige Program keeps the identity of all applicant organizations confidential unless they receive the award or category best-practice recognition. We treat all information submitted by applicants as strictly confidential, and we have numerous protocols and processes in place to protect applicants and ensure the integrity of the award.
What Organizations Are Saying
best comprehensive audit you can get
Arnold Weimerskirch, Former Chair, Baldrige Award Panel of Judges, and Vice President of Quality, Honeywell, Inc.