Skip to main content
U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.


The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Baldrige Process Improvement

The Baldrige Program recognizes that abiding by its own philosophy is vital to its own success and sustainability. For this reason, we evaluate all Program processes, products, and services for improvement opportunities. Here are several examples of this continuous improvement:

  1. Biennial updates to the Baldrige Excellence Framework to ensure appropriateness and relevance
  1. Annual review of Award application forms and instructions, the Award evaluation process, Examiner recruitment and training processes, the feedback given to applicants, the Quest for Excellence conference and regional conferences, and the Presidential Award Ceremony
  1. Regular review of ethics and conflict of interest policies.


  • Baldrige Customer Service
    (301) 975-2036
    100 Bureau Drive, M/S 1020
    Gaithersburg, MD 20899-1020
Created February 18, 2010, Updated November 15, 2019