Case study resources illustrate the Baldrige Award application and evaluation process. These resources include
Case studies show you the format and general content of a Baldrige Award application. However, because the primary purpose of the case study is to provide learning opportunities for Baldrige examiners and others, the case study purposely does not address all Criteria requirements or demonstrate role-model responses in all areas. See the case study scorebook and feedback report to learn how the fictitious organization scored and to see its strengths and opportunities for improvement.
Tillingate Living is a for-profit, privately held company with 23 skilled nursing and assisted living facilities spread across four states: Pennsylvania, Kentucky, Tennessee, and Virginia. Since 2008, Tillingate Living has made changes to establish a long-term care model that advances seniors' independence and quality of life. The Tillingate Living Case Study is based on the 2011-2012 Health Care Criteria for Performance Excellence [no longer available; but the current Baldrige Excellence Framework (Health Care) is available].