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2012 Tillingate Living Case Study

2012 Tillingate Living Case Study Cover Page

2012 Tillingate Living Case Study PDF
2012 Tillingate Living Case Study Feedback Report PDF
2012 Tillingate Living Case Study Scorebook Word

Case study resources illustrate the Baldrige Award application and evaluation process.  These resources include

  • a case study, which is a sample Baldrige Award application showing a fictitious organization's responses to the requirements of the Baldrige Excellence Framework
  • a scorebook  produced by a team of Baldrige examiners who evaluate the fictitious application against the Criteria
  • a feedback report modeled on the report received by actual Baldrige Award applicants

Case studies show you the format and general content of a Baldrige Award application. However, because the primary purpose of the case study is to provide learning opportunities for Baldrige examiners and others, the case study purposely does not address all Criteria requirements or demonstrate role-model responses in all areas. See the case study scorebook and feedback report to learn how the fictitious organization scored and to see its strengths and opportunities for improvement.

Tillingate Living Case Study

Tillingate Living is a for-profit, privately held company with 23 skilled nursing and assisted living facilities spread across four states: Pennsylvania, Kentucky, Tennessee, and Virginia. Since 2008, Tillingate Living has made changes to establish a long-term care model that advances seniors' independence and quality of life. The Tillingate Living Case Study is based on the 2011-2012 Health Care Criteria for Performance Excellence [no longer available; but the current Baldrige Excellence Framework (Health Care) is available]. 


Baldrige Materials Archive (Previous Case Study Packets)
Applying for the Award


  • Baldrige Customer Service
    (301) 975-2036
    100 Bureau Drive, M/S 1020
    Gaithersburg, MD 20899-1020
Created July 2, 2012, Updated November 15, 2019