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Baldrige Case Study

2019 LifeBridge Organ and Tissue Sharing Case Study cover

2019 LifeBridge Organ and Tissue Sharing

LifeBridge Organ and Tissue Sharing PDF
Feedback Report PDF

Baldrige Excellence Framework

Case study resources illustrate the Baldrige Award application and evaluation processes. These resources include

  • a case study, which is a sample Baldrige Award application showing a fictitious organization's responses to the requirements of the Baldrige Excellence Framework
  • a feedback report modeled on the report received by actual Baldrige Award applicants; this feedback report is based on the Consensus scorebook produced by a team of Baldrige examiners who evaluated the fictitious application against the Criteria

Case studies show you the format and general content of a Baldrige Award application. However, because the primary purpose of the case study is to provide learning opportunities for Baldrige examiners and others, the case study purposely does not address all Criteria requirements or demonstrate role-model responses in all areas. See the case study scorebook and feedback report to learn how the fictitious organization scored and to see its strengths and opportunities for improvement.

Modified from a real Baldrige-based application by volunteer Baldrige examiner Linda Martin, with her colleague Diane Brockmeier and the staff of 2015 Baldrige Award recipient Mid-America Transplant, LifeBridge Organ and Tissue Sharing depicts an organization dedicated to saving and improving lives through the coordination of organ and tissue donation. It is a 25-year-old nonprofit that serves 3.2 million people within the fictitious states of North Takoma and South Takoma. The delivery of services for two work systems requires the careful coordination of partners, collaborators, and key suppliers, and a partnership model is key to ensure that organs and tissues are always available for the organization’s key customers. LifeBridge Organ and Tissue Sharing is a 24/7, heavily regulated business, in which many of the employees are decentralized. The LifeBridge Organ and Tissue Sharing case study was reviewed by a team of Baldrige master examiners (Scott Rogers [team leader], Bill Craddock, Pattie Curtis, Melanie Hatch, Ashley Holroyd, Pat Lapekas, and Deb McBride) who evaluated the fictitious organization against the Criteria.

The 2019 LifeBridge Organ and Tissue Sharing is based on the 2019-2020 Baldrige Excellence Framework (Business/Nonprofit).

Resources

Baldrige Materials Archive (Previous Case Study Packets)
Applying for the Award

Contacts

  • Baldrige Customer Service
    (301) 975-2036
    NIST/BPEP
    100 Bureau Drive, M/S 1020
    Gaithersburg, MD 20899-1020
Created July 16, 2019, Updated November 15, 2019