Whether your organization is new, is growing, or has existed for many years, it faces daily and long-term challenges. It also has strengths that have served you well so far. The Baldrige Excellence Framework helps you identify and leverage your strengths and prepare to face your challenges. Purchase the Baldrige Excellence Framework booklet. Choose the Baldrige Improvement Tool that is right for you.
The Baldrige Excellence Framework helps you address issues that are important to your organization:
Baldrige is adaptable to any organization’s needs. In the Organizational Profile, you describe what is important to your organization. You choose the improvement tools that are most effective for your organization, assess your progress, and adapt accordingly.
The Baldrige framework helps you manage all the components of your organization as a unified whole (called a systems perspective). The questions in the Criteria help you explore how you are accomplishing your organization's mission and key objectives in seven critical areas:
The Baldrige framework is based on core values and concepts that represent beliefs and behaviors found in high-performing organizations:
With the Baldrige framework, you evaluate and improve your processes along four dimensions:
You evaluate your results along four dimensions:
As you answer the Criteria questions and assess your responses, you will identify strengths and gaps—first within the Criteria categories and then among them. As you continue, you will begin to define the best ways to build on your strengths, close gaps, and innovate. The free Self-Analysis Worksheet Word can help you leverage your strengths and prioritize your opportunities.
Baldrige works with public and private sector partners to address critical national needs related to long-term success and sustainability, including cybersecurity risk management and excellence in U.S. communities.
Within the United States, state, regional, sector-specific, and organization-specific performance or business excellence programs use the Baldrige Framework and Criteria to help organizations improve their competitiveness and results. Globally, about 100 performance or business excellence programs exist; many use the Baldrige framework or a derivative as their organizational excellence model.
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Self-Analysis Worksheet Word
Baldrige Excellence Builder
Baldrige Key Terms
Baldrige Improvement Tools
The Baldrige Criteria 101 Word