Work with public safety community, stakeholders, and vendors to create an environment that encourages industry to develop reliable, intuitive, and mission-focused technology for the public safety community.
Enhance the ability of the public safety user to effectively interact with and obtain information from the system. Ensure public safety devices are designed around operational needs through innovation and collaboration with industry and the public safety community.
Award Recipients Announced! Public Safety Innovation Accelerator Program - User Interface, FY2018
Now Available: UI/UX Session Video Recordings from the 2018 Public Safety Broadband Stakeholder Meeting.
In 2013, User Interface and User Experience (UI/UX) was identified as a priority research area for PSCR and a formal roadmapping effort was launched through a public forum. The goal of the effort was to capture and analyze information from stakeholders, resulting in the publication of UI/UX Technology Roadmap. The roadmap identified Research and Development (R&D) opportunities and specific areas to enhance, expand and evolve technology over the next 15 years.
User Interface (UI), as defined in the UI/UX Technology Roadmap, is “the means by which a user and a technology system interact; including how users input, access, and navigate data and communications through the technology.” Some examples of UIs are haptic feedback mechanisms (e.g., sound, vibration), vocal commands, and visual indicators (e.g., heads-up displays).
Historically, UI design has been broad in nature and rarely targeted for the Public Safety Community. Technology specific to the various specialties did not take into consideration the context of use and the environment presented. For Public Safety to complete operations successfully, they must have the ability to efficiently and effectively complete their tasks with minimum impediment from technology. To deliver success within the User Interface Portfolio, we require a sound understanding of the user, their requirements, and the inherent features that make a system usable or “The extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency, and satisfaction in a specified context of use.”
Given the scope of technology within the UI/UX space, we will leverage internal NIST expertise, as well as the PSCR Innovation Accelerator program, which drives R&D opportunities through Federal Funding Opportunities (FFO). By taking advantage of these external collaboration mechanisms - prize challenges, grants, cooperative agreements, PSCR hopes to accelerate the development of UI/UX technology that meets Public Safety’s needs and the high standards of testing and measuring NIST is accustomed to.
Benefits to Public Safety
Through the identification of user requirements and technology gaps and the creation of improved UI testing environments, Public Safety will have tools designed around their specific context and tasks producing measurable benefits and results.
- User Experience Research and Testing Methodologies for New PSCR Technologies
- Video and Image Quality
- Leveraging AR/VR for Improved UI - Tests, Development, and Measurement