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The 32nd Annual Quest for Excellence Conference, Tuesday, March 24 - Friday, March 27, 2020 at the Gaylord National Harbor (near Washington, D.C.).
Credit: Dimec/Shutterstock, vs148/Shutterstock, Valenty/Shutterstock


Register Online | Book Your Hotel Room Now


Attend and engage with current and former Malcolm Baldrige National Quality Award recipients and take home solutions to help your organization achieve breakthrough performance and results. 

Showcasing the best practices of the 2019 Baldrige Award recipients (announced in November). Also, featuring former Baldrige Award recipients from all sectors! Learn role model best practices in leadership; strategy; customers; measurement, analysis, and knowledge management; workforce; and operations and learn how to achieve outstanding results for your organization! 


Quest is earlier this year so register and book your hotel rooms early! Also note that the conference will be held Tuesday-Friday in 2020.

In addition to conference registrations, this year all hotel room reservations will be made through Showcare. Online hotel reservations opening mid-October, 2019. All hotel rooms must be reserved through Showcare.
Hotel Room Block Cut-Off:  February 21, 2020
Advance Conference Registration Fee Deadline:  February 21, 2020


Tuesday, March 24
Join us Tuesday evening for the Award Ceremony and Reception honoring the 2019 recipients.

Friday Keynote Speaker

Recognized as the #1 Future of Work influencer by Onalytica, and author of 7 books including “NextMapping™ – Anticipate, Navigate and Create the Future of Work”.

Photo of Cheryl Cran Quest for Excellence 32nd Keynote Speaker.
Cheryl Cran

Founder, NextMapping™/
CEO of parent company Synthesis at Work Inc

Friday, March 27  |  8:30 am  |  #BaldrigeQuest

Cheryl’s future of work thought leadership has been featured in publications such as Huff Post, Forbes, IABC Magazine, Law Magazine, Metro New York, Entrepreneur Magazine, Readers Digest, CBS Online, NBC Online, Fox Online and more. For over two decades Cheryl has built a reputation for delivering extraordinary value to clients in industries that include technology, health, agriculture, finance, insurance and more.

NextMapping™ was developed as a proprietary business solution brand that encompasses all of Cheryl’s work and research on the future of work and the leadership needed to navigate change in the workplace. The common theme of all of Cheryl’s life’s work is a ‘people first’ and digital second approach to create a more human future, helping companies to build the leadership capacity needed to ‘change the world through business.’

Advanced Registration Fee Discount Ends February 21, 2020


Become a Baldrige Sponsor Today!

The Baldrige Program extends a sincere thank you to the 31st Quest for Excellence Conference sponsors (listed below). Their support helps to defray conference costs and make Quest a better conference experience for all attendees. 

Created October 30, 2019