Quest Sessions and Schedule

Sessions

Offering more than 40 management sessions to choose from, the Quest for Excellence® is the leading conference designed around performance excellence. All types of topics and formats are available to take a deeper dive into areas important to you and your organization, including opportunities to share your own best practices.

(Preliminary schedule subject to change. A detailed schedule will be posted by February 2023.)

SUNDAY  |  MONDAY  |  TUESDAY  |  WEDNESDAY

SUNDAY, APRIL 2

12:00–1:00 pm

Pre-Conference Check-In Opens

1:00–4:00 pm (concurrent sessions, Limited Seating)

Beginner Pre-Conference Criteria Workshop: Getting Acquainted with Baldrige (Optional)

Facilitator: Pattie Skriba, VP Business Excellence, Advocate Good Samaritan Hospital (retired) and Former Chair, Baldrige Judges Panel

Intermediate Pre-Conference Criteria Workshop: Moving from Interest to Action (Optional)

Facilitator: Karen Kiel Rosser, Vice President/Quality Improvement Officer, Mary Greeley Medical Center

6:00–7:30 PM  

Opening Reception

Attendees have the opportunity to network with members of the Baldrige community such as Award recipients, Examiners, Judges, Overseers, Fellows, Foundation members, and Alliance program representatives!

MONDAY, APRIL 3

7:00 AM–4:30 Pm                                   

Registration Open

7:00–8:00 AM                                  

Continental Breakfast and Exhibits

8:00–8:30 AM

Opening Remarks by Department of Commerce and NIST Hosts

8:30–9:15 AM

Keynote Presentation, Duncan Wardle, former Head of Innovation and Creativity at Disney

9:15–10:15 AM

Baldrige Award Recipient Innovation Session

Former Baldrige Award recipient top executives will speak on the topic of innovation in a Ted-talk style format.

• Mary Bixby, Founder, President and CEO, The Charter School of San Diego
• Gerry Agnes, President and CEO, Elevations Credit Union
• Scott McIntyre, CEO, Guidehouse
• Malisha Patel, CEO, Memorial Hermann Sugar Land Hospital
• Janet Grondin, CEO, Stellar Solutions

10:15–10:45 AM

Coffee and Networking Break

10:45–12:00 PM

Innovation Q&A Talk Show Panel

Baldrige Award Recipient Innovation Session speakers will answer audience questions.

12:00 PM–1:15 PM

Lunch and Networking

1:30–4:30 PM

Concurrent Sessions Featuring Former Recipients and Invited Guest Speakers

Concurrent sessions will feature former Award recipients and other high-performing organizations speaking on relevant topics of interest, such as leadership and social responsibility, workforce issues, and customers and strategy.

Former Baldrige Award Recipients Participating in Quest Concurrent Sessions
AARP, Adventist Health White Memorial, Alamo College District, Center for Organ Recovery and Education (CORE), The Charter School of San Diego, City of Fort Collins, Elevations Credit Union, GBMC HealthCare, Inc., Integrated Project Management Company, Inc., Mary Greeley Medical Center, Mid-America Transplant, Southcentral Foundation, Tri County Tech, University of Wisconsin-Stout.

3:15–3:45 PM Coffee and Networking Break 

TUESDAY, APRIL 4

7:00 AM–3:45 Pm                                   

Registration Open

7:00–8:00 AM                                  

Continental Breakfast and Exhibits

8:00 AM–12:00 PM

Concurrent Sessions Featuring Former Recipients and Invited Guest Speakers

Concurrent sessions will feature former Award recipients and other high-performing organizations speaking on relevant topics of interest, such as leadership and social responsibility, workforce issues, and customers and strategy.

9:45–10:15 AM Coffee and Networking Break

12:00–1:30 PM

Baldrige Foundation Awards Luncheon

Awards luncheon honoring the recipients of the 2023 Harry S. Hertz Leadership Award, 2023 David Spong Lifetime Achievement Award, and other awards.

1:30–3:45 PM

Concurrent Sessions Featuring Former Recipients and Invited Guest Speakers

Concurrent sessions will feature former Award recipients and other high-performing organizations speaking on relevant topics of interest, such as leadership and social responsibility, workforce issues, and customers and strategy.
 

WEDNESDAY, APRIL 5

7:00 AM–11:30 Am                                   

Registration Open

7:00–8:15 AM                                  

Continental Breakfast

8:15–8:30 AM AM

Opening Remarks

8:30–9:15 AM

 Virtual Keynote Presentation, Donald Berwick, President Emeritus and Senior Fellow, Institute for Healthcare Improvement and Former Administrator, Centers for Medicare & Medicaid Services

9:15–9:45 AM

Coffee and Networking Break

9:45–11:15 AM

Communities of Excellence 2026 Session

Session showcasing the Communities of Excellence 2026.

11:15–11:45 AM

Conference Wrap-Up

Baldrige Program Director, Bob Fangmeyer, will share his reflections on the conference and provide a brief overview on the future direction for the Quest conference and Baldrige Program.