Sessions
Offering more than 40 management sessions to choose from, the Quest for Excellence® is the leading conference designed around performance excellence. All types of topics and formats are available to take a deeper dive into areas important to you and your organization, including opportunities to share your own best practices.
(Preliminary schedule subject to change)
SUNDAY | MONDAY | TUESDAY | WEDNESDAY
Full Conference registration includes breakfast MTW, lunch MT, as well as morning and afternoon refreshment breaks.
SUNDAY, APRIL 7
8:30 am–3:30 pm
Baldrige Cybersecurity Pre-Conference Workshop
Baldrige Performance Excellence Program
1:00–4:00 pm
Beginner Pre-Conference Criteria Workshop: Getting Acquainted with Baldrige (Optional)
Facilitator: Pattie Skriba, VP Business Excellence, Advocate Good Samaritan Hospital
Intermediate Pre-Conference Criteria Workshop: Moving from Interest to Action (Optional)
Facilitator: JoAnn Sternke, Senior Director, Studer Education
6:00–8:30 pm
Award Ceremony and Reception for 2018 Recipients
MONDAY, APRIL 8
8:00—8:15 am
Opening Plenary, Welcome
Dr. Walter G.Copan, Under Secretary of Commerce for Standards and Technology, Director of NIST
Robert Fangmeyer, Director, Baldrige Performance Excellence Program
8:15—10:05 am
Leadership Plenary Featuring 2018 Award Recipients
The top executive from each of the 2018 Baldrige Award recipients will describe the organization, his or her role in guiding it, and how the organization addresses its responsibilities to the public.
Moderator: TBA
10:35—11:30 Am
Leadership Q&A Talk Show Panel
Facilitator: Robert Fangmeyer, Director, Baldrige Performance Excellence Program
2018 Baldrige Award recipients’ top executives will answer audience questions
11:30 AM—1:15 Pm
Networking Lunch
1:30–4:30 pm
Baldrige Criteria-Based Concurrent Sessions
Sessions are offered by the 2018 Award recipient organizations on these Baldrige Criteria categories: Strategy; Customers; Measurement, Analysis, and Knowledge Management; Workforces; and Operations. Organizational results are also addressed with the appropriate Criteria category describing related approaches and deployment. Attendees may choose to track one or more 2018 Award recipients or track a Baldrige category, or mix and match. Note: Concurrent session speakers will be identified in the conference app and the on-site program.
5:00–6:00 pm
2018 Baldrige Examiner Recognition Event (By Invitation Only)
TUESDAY, APRIL 9
8:00 am–12:00 pm
Baldrige Criteria-Based Concurrent Sessions
Sessions are offered by the 2018 Award recipient organizations on these Baldrige Criteria categories: Strategy; Customers; Measurement, Analysis, and Knowledge Management; Workforce; and Operations. Organizational results are also addressed with the appropriate Criteria category describing related approaches and deployment. Attendees may choose to track one or more 2018 Award recipients, track a Baldrige category, or mix and match.
12:00–1:45 pm
Baldrige Foundation Luncheon
Tuesday conference lunch followed by the presentation of individual awards from the Baldrige Foundation, including the Harry S. Hertz Leadership Award and the David Spong Lifetime Achievement Award, followed by brief remarks.
2:00–5:00 pm
Baldrige Criteria-Based Concurrent Sessions
Sessions are offered by the 2018 Award recipient organizations on these Baldrige Criteria categories: Strategy; Customers; Measurement, Analysis, and Knowledge Management; Workforce; and Operations. Organizational results are also addressed with the appropriate Criteria category describing related approaches and deployment. Attendees may choose to track one or more 2018 Award recipients, track a Baldrige category, or mix and match.
WEDNESDAY, APRIL 10
8:15–8:30 am
Opening Remarks
Robert Fangmeyer, Director, Baldrige Performance Excellence Program
8:30–9:15 am
Keynote Speaker: Dennis Brouwer
CEO, The Brouwer Group LLC
9:45–11:30 am
Plenary Session: 2018 Award Recipients Present Using Baldrige to Address a Strategic Challenge
Tri County Tech: Vision is the Spark: Culture is the Flame
Memorial Hospital and Health Care Center: Addressing the Lack of Local Primary Care Providers
Integrated Project Management Company: Scaling the Business Insightfully
Donor Alliance: Strategic Challenge Priority One: Maximizing Organ and Tissue Donation
Alamo Colleges District: Prioritizing Student Success One Resource at a Time
11:15–11:45 am
Conference Wrap-Up
Robert Fangmeyer, Director, Baldrige Performance Excellence Program