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Quest Sessions and Schedule

Sessions

In 2021, the virtual conference will feature two pre-conference workshops, a senior leader plenary session with live Q&A to kick off the conference, more than 70 on-demand concurrent sessions with current and former Award recipients, and a conference keynote and closing plenary session to wrap up the event. All sessions will be archived, so you can watch them at your convenience and not miss any of the action.

All sessions are in Eastern Time.

(Preliminary schedule subject to change) 

MONDAY  |  TUESDAY  |  WEDNESDAY  |  THURSDAY

MONDAY, APRIL 12

1:00–4:00 pm ET (Limited Seating)

Beginner Pre-Conference Criteria Workshop: Getting Acquainted with Baldrige (Optional)

Facilitator: Pattie Skriba, VP Business Excellence, Advocate Good Samaritan Hospital (retired) and member, Baldrige Judges Panel

Intermediate Pre-Conference Criteria Workshop: Moving from Interest to Action (Optional)

Facilitator: JoAnn Sternke, Senior Director and Coach, Studer Education and member, Baldrige Judges Panel
 

TUESDAY, APRIL 13

8:00 am ET                                   

Virtual Exhibit Hall

10:00 AM ET

Opening Remarks and Award Recipient Recognition by Department of Commerce and NIST Hosts

10:20 AM ET

2019 Award Recipients Senior Leader Plenary Session

The senior leaders of each of the six 2019 Award Recipients will provide an overview of their organizations, their strategic challenges, and the keys to their success.

  • John Raffoul, President, Adventist Health White Memorial
  • Susan Stuart, President and CEO, Center for Organ Recovery & Education (CORE)
  • Patrick Lawton, City Administrator, City of Germantown

11:30 AM ET

Break and Virtual Exhibits

12:00 PM ET

2019 Award Recipients Senior Leader Plenary Session (continued) 

  • Kathleen Hetherington, President, Howard Community College
  • Brian Collins, Executive Director, Illinois Municipal Retirement Fund
  • Brian Dieter, President and CEO, Mary Greeley Medical Center

1:10 Pm ET

Break and Virtual Exhibits

1:30 pm ET

Live Q&A Talk Show Session with 2019 Award Recipient Presenters

  • John Raffoul, President, Adventist Health White Memorial
  • Susan Stuart, President and CEO, Center for Organ Recovery & Education (CORE)
  • Patrick Lawton, City Administrator, City of Germantown
  • Kathleen Hetherington, President, Howard Community College
  • Brian Collins, Executive Director, Illinois Municipal Retirement Fund
  • Brian Dieter, President and CEO, Mary Greeley Medical Center

2:00 Pm ET

Break and Virtual Exhibits

2:10 pm ET

2020 Award Recipient Senior Leader Plenary Session

The senior leaders of each of the five 2020 Award Recipients will provide an overview of their organizations, their strategic challenges, and the keys to their success.

  • JoAnn Jenkins, Chief Executive Officer, AARP
  • Gerry Agnes, President and CEO, Elevations Credit Union
  • John Chessare, President and CEO, GBMC HealthCare, Inc.

3:20 Pm ET

Break and Virtual Exhibits

3:35 pm ET

2020 Award Recipient Senior Leader Plenary Session (continued)

  • Terry May, President, MESA
  • John Kueven, Senior Vice President and Hospital President, Wellstar Paulding Hospital

4:20 Pm ET

Break and Virtual Exhibits

4:30 Pm ET

Live Q&A Talk Show Session with 2020 Award Recipient Presenters

  • JoAnn Jenkins, Chief Executive Officer, AARP
  • Gerry Agnes, President and CEO, Elevations Credit Union
  • John Chessare, President and CEO, GBMC HealthCare, Inc.
  • Terry May, President, MESA
  • John Kueven, Senior Vice President and Hospital President, Wellstar Paulding Hospital

5:00 Pm ET

Day 1 Wrap Up

                                                

WEDNESDAY, APRIL 14

ALL DAY

Virtual Exhibit Hall

Award recipients are available to respond to attendee questions

On demand

70+ Current and Former Award recipient Category and Special Topic Presentations

2019 and 2020 Award Recipients each Present on Leadership, Strategy, Customers, Measurement, Analysis & Knowledge Management, Workforce, and Operations; Former Award recipients present special topics

Former Award recipients featured in the on-demand sessions include:
Charleston Area Medical Center Health System
Charter School of San Diego
City of Fort Collins
Donor Alliance
Guidehouse
Integrated Project Management Company
Memorial Hospital and Health Care Center
Mid-America Transplant
Southcentral Foundation
Studer Group
Tri County Tech
University of Wisconsin-Stout

In addition, Communities of Excellence 2026 will be featured in an on-demand session.

10:00 AM – 10:45 AM ET

Award Recipient Networking Session #1: Health Care

An informal networking session with representatives from the Center for Organ Recovery & Education (CORE), GBMC HealthCare, Inc., and Wellstar Paulding Hospital.

11:00 AM – 11:45 AM ET

Award Recipient Networking Session #2: Education

An informal networking session with representatives from Howard Community College, Tri County Tech, and the University of Wisconsin-Stout.

12:00 PM – 12:45 PM ET

Award Recipient Networking Session #3: Nonprofit

An informal networking session with representatives from AARP, Elevations Credit Union, and the Illinois Municipal Retirement Fund.

1:00 PM – 2:00 PM ET

Baldrige Foundation Leadership Awards Presentation

The Foundation will present the Harry Hertz Leadership Award, David Spong Leadership Award, Curt Reimman Scholarships, and other Leadership awards in this pre-recorded session.

2:00 PM – 2:45 PM ET

Award Recipient Networking Session #4: Business

An informal networking session with representatives from Guidehouse (formerly PwC Public Sector), Integrated Project Management Company, and MESA.

3:00 PM – 3:45 PM ET

Award Recipient Networking Session #5: Government

An informal networking session with representatives from the City of Fort Collins, City of Germantown, and Communities of Excellence 2026.

4:00 PM – 4:45 PM ET

Award Recipient Networking Session #6: Health Care

An informal networking session with representatives from Adventist Health White Memorial, Donor Alliance, Mary Greeley Medical Center, and Memorial Hospital and Health Care Center.
 

THURSDAY, APRIL 15

8:00 am ET                                   

Virtual Exhibit Hall

10:00 AM ET

Opening Remarks

10:05 AM ET

Keynote Presentation, Cheryl Cran, The Future of Work IS Leadership

Insights on the latest research and leadership models and tips and tricks to navigate the future workplace from recognized Future of Work influencer Cheryl Cran, CEO of Synthesis at Work Inc. and author of nine books, including the 2nd edition of “NextMapping - Anticipate, Navigate and Create The Future of Work.”

10:50 AM ET

2019 and 2020 Award Recipient One Key Takeaway Plenary Session

2019 and 2020 Baldrige Award recipients will share one role model best practice as a key takeaway for conference attendees.

  • Integrating and Managing Organizational Performance
    Nichole Rydahl, Assistant Vice President of Operations, Wellstar Paulding Hospital
  • Creating a People-First Culture Through Strategic Planning
    Kelsey May, CEO, MESA
  • LDM to LDS: Our Innovation Journey
    Carolyn Candiello, VP Quality and Patient Safety
    Rhonda Wyskiel, Senior Director, Performance Improvement and Innovation, GBMC HealthCare, Inc.
  • A Systems Perspective is Key
    Pete Reicks, Chief Strategy and Performance Officer, Elevations Credit Union

12:00 Pm ET

Break and Virtual Exhibits

12:30 pM ET

2019 and 2020 Award Recipient One Key Takeaway Plenary Session (continued)

  • Managing for Innovative Transformation: AARP’s Journey to Becoming Everyday Innovators
    Scott Frisch, Executive Vice President, Chief Operating Officer, and Chief Financial Officer, AARP

  • Managing for Daily Improvements
    Brian Dieter, President and CEO, Mary Greeley Medical Center

  • Managing Transformational Change
    Brian Collins, Executive Director, Illinois Municipal Retirement Fund

  • Building a Mission-Centric Organization
    Kathleen Hetherington, President, Howard Community College

1:40 Pm ET

Break and Virtual Exhibits

2:00 pM ET

2019 and 2020 Award Recipient One Key Takeaway Plenary Session (continued)

  • People-Focused Processes: Building and Executive Effective Strategies from Customers to Employees
    Patrick Lawton, City Administrator, City of Germantown

  • Every Donor, Every Time: Using Intelligent Risk to Achieve Our Mission
    Kurt Shutterly, Chief Operations Officer, Center for Organ Recovery & Education (CORE)

  • Thriving in East LA - Developing an Organizational Rhythm
    Mara Bryant, Operations Executive, Adventist Health White Memorial

2:55 Pm ET

Break and Virtual Exhibits

3:10 Pm ET

Live Q&A Talk Show Session with 2020 Award Recipient Presenters

  • Nichole Rydahl, Assistant Vice President of Operations, Wellstar Paulding Hospital
  • Kelsey May, CEO, MESA
  • Carolyn Candiello, VP Quality and Patient Safety, GBMC HealthCare, Inc.
  • Pete Reicks, Chief Strategy and Performance Officer, Elevations Credit Union
  • Scott Frisch, Executive Vice President, Chief Operating Officer, and Chief Financial Officer, AARP
  • Brian Dieter, President and CEO, Mary Greeley Medical Center
  • Brian Collins, Executive Director, Illinois Municipal Retirement Fund
  • Kathleen Hetherington, President, Howard Community College
  • Patrick Lawton, City Administrator, City of Germantown
  • Kurt Shutterly, Chief Operations Officer, Center for Organ Recovery & Education (CORE)
  • Mara Bryant, Operations Executive, Adventist Health White Memorial

4:05 Pm ET

Conference Wrap-Up

Baldrige Program Director Bob Fangmeyer will share his reflections on the conference and provide a brief overview on the future direction for the Quest conference and Baldrige Program.

4:15 Pm ET

Conference Adjourns

Contacts

  • Baldrige Customer Service
    (301) 975-2036
    NIST/BPEP
    100 Bureau Drive, M/S 1020
    Gaithersburg, MD 20899-1020
Created January 14, 2011, Updated April 12, 2021