Sessions
Offering more than 40 management sessions to choose from, the Quest for Excellence® is the leading conference designed around performance excellence. This year’s Quest conference offers non-stop opportunities for you to learn, grow, and connect. Attendees can track an Award recipient or track a Baldrige category and attend special topic sessions.
(Preliminary schedule subject to change)
SUNDAY | MONDAY | TUESDAY | WEDNESDAY
Full Conference registration includes breakfast MTW, lunch MT, as well as morning and afternoon refreshment breaks.
SUNDAY, APRIL 8
8:30 am–3:30 pm
Baldrige Cybersecurity Pre-Conference Workshop
Jacqueline Calhoun, Ellen Garshick, and Robert Fangmeyer, Baldrige Performance Excellence Program
1:00–4:00 pm
Beginner Pre-Conference Criteria Workshop: Getting Acquainted with Baldrige (Optional)
Facilitator: JoAnn Sternke, Studer Education
Intermediate Pre-Conference Criteria Workshop: Moving from Interest to Action (Optional)
Facilitator: Amy Pugh, IT Director, Pewaukee School District
6:00–8:30 pm
30th Award Ceremony and Dinner in honor of the 2017 Recipients
Bristol Tennessee Essential Services, Stellar Solutions, Adventist Health Castle, Southcentral Foundation, City of Fort Collins
Watch the Award Ceremony live on NIST Facebook at 6 p.m. EDT, Sunday, April 8! Closed captioning is also available.
MONDAY, APRIL 9
8:00—8:15 am
Opening Plenary, Welcome
Dr. Walter G.Copan, Under Secretary of Commerce for Standards and Technology, Director of NIST
Robert Fangmeyer, Director, Baldrige Performance Excellence Program
8:15—10:05 am
Leadership Plenary Featuring 2017 Award Recipients
The top executive from each of the 2017 Baldrige Award recipients will describe the organization, his or her role in guiding it, and how the organization addresses its responsibilities to the public.
Moderator: Elmer K. Corbin, Board Chair, ASQ
R. Michael Browder, CEO, Bristol Tennesee Essential Services
Celeste Ford, CEO/Founder, Stellar Solutions
Kathy Raethel, President & CEO, Adventist Health Castle
Katherine Gottlieb, President & CEO, Southcentral Foundation
Darin Atteberry, City Manager, City of Fort Collins
10:35—11:15 am
Leadership Q&A Talk Show
Facilitator: Robert Fangmeyer, Director, Baldrige Performance Excellence Program
R. Michael Browder, CEO, Bristol Tennesee Essential Services
Celeste Ford, CEO/Founder, Stellar Solutions
Kathy Raethel, President & CEO, Adventist Health Castle
Katherine Gottlieb, President & CEO, Southcentral Foundation
Darin Atteberry, City Manager, City of Fort Collins
11:15—11:30 am
Baldrige Foundation Remarks
George Benson, Chair, Baldrige Foundation and Al Faber, President and Chief Executive Officer, Baldrige Foundation
11:30 AM—1:15 PM
Buffet Lunch
1:30–4:30 pm
Baldrige Criteria-Based Concurrent Sessions
Sessions are offered by the 2017 award recipient organizations on these Baldrige Criteria categories: Strategy; Customers; Measurement, Analysis, and Knowledge Management; Workforces; and Operations. Organizational results are also addressed with the appropriate Criteria category describing related approaches and deployment. Attendees may choose to track one or more 2017 award recipients or track a Baldrige category, or mix and match. Note: Concurrent session speakers will be identified in the conference app and the on-site program.
5:00–6:00 pm
2017 Baldrige Examiner Recognition Event
TUESDAY, APRIL 10
8:00 am–12:00 pm
Baldrige Criteria-Based Concurrent Sessions
Sessions are offered by the 2017 award recipient organizations on these Baldrige Criteria categories: Strategy; Customers; Measurement, Analysis, and Knowledge Management; Workforce; and Operations. Organizational results are also addressed with the appropriate Criteria category describing related approaches and deployment. Attendees may choose to track one or more 2017 award recipients, track a Baldrige category, or mix and match.
12:00–1:45 pm
Baldrige Foundation Luncheon
Tuesday lunch followed by the presentation of individual awards from the Baldrige Foundation, including the Harry S. Hertz Leadership Award and the David Spong Lifetime Achievement Award, followed by brief remarks.
1:30–5:00pm
Baldrige Criteria-Based Concurrent Sessions
Sessions are offered by the 2017 award recipient organizations on these Baldrige Criteria categories: Strategy; Customers; Measurement, Analysis, and Knowledge Management; Workforce; and Operations. Organizational results are also addressed with the appropriate Criteria category describing related approaches and deployment. Attendees may choose to track one or more 2017 award recipients, track a Baldrige category, or mix and match.
Special Topics from past Award recipients, those recognized for 2017 Category Best Practices, and special guests
Organizations from every sector will present on other topics of special interest- be sure and catch a few of these!
Charleston Area Medical Center Health System- Operational Effectiveness: Focus on Management of Information Systems and Cybersecurity
Communities of Excellence – TBA
Don Chalmers Ford- Drive Forward with Systematic Leadership
Elevations Credit Union- Continuing the Journey
Hill Country Memorial- A Field Guide to HCM’s Remarkable Strategic Breakthroughs
K&N Management- Sustainability in a Competitive Marketplace
Memorial Hermann Sugar Land Hospital- Category 6 Hurricane- Our Baldrige Survival Guide for Weathering any Storm
Pewaukee School District- Using Evidence to Measure What You Treasure
PricewaterhouseCoopers Public Sector- Using Baldrige to Address our Strategic Challenges
Studer Group- Workforce
Charter School of San Diego- Customers
The Ritz-Carlton, LLC- Creating a System that Delivers World-Class Service
University of Wisconsin-Stout- Measuring Success: How to Infuse Data Organization-Wide to Drive Organizational Change
2017 Category Best Practice sessions featuring Methodist Health System, Donor Alliance, Tri-County Tech, and Howard County Community College
Wednesday, April 11
8:15–8:30 am
Opening Remarks
Robert Fangmeyer, Director, Baldrige Performance Excellence Program
8:30–9:15 am
Keynote Speaker: Seth Mattison
Founder and Chief Movement Officer, FutureSight Labs
9:45–11:30 am
Plenary Session Featuring 2017 Baldrige Award Recipient Representatives
Darin Atteberry, City Manager, City of Fort Collins
Katherine Gottlieb, President & CEO, Southcentral Foundation
Travis Clegg, Operations Executive, Adventist Health Castle
Mike Lencioni, COO/President, Stellar Solutions
Clayton Dowell, Director of Engineering, Bristol Tennesee Essential Services
11:30–11:45 am
Conference Wrap-Up
Robert Fangmeyer, Director, Baldrige Performance Excellence Program