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Quest Sessions and Schedule

Sessions

In 2021, the virtual conference will feature two pre-conference workshops, a senior leader plenary session with live Q&A to kick off the conference, more than 70 on-demand concurrent sessions with current and former Award recipients, and a conference keynote and closing plenary session to wrap up the event. All sessions will be archived, so you can watch them at your convenience and not miss any of the action.

A detailed schedule will be posted by February 2021. All sessions are in Eastern Time.

(Preliminary schedule subject to change) 

MONDAY  |  TUESDAY  |  WEDNESDAY  |  THURSDAY

MONDAY, APRIL 12

1:00–4:00 pm ET (Limited Seating)

Beginner Pre-Conference Criteria Workshop: Getting Acquainted with Baldrige (Optional)

Facilitator: Pattie Skriba, VP Business Excellence, Advocate Good Samaritan Hospital (retired) and member, Baldrige Judges Panel

Intermediate Pre-Conference Criteria Workshop: Moving from Interest to Action (Optional)

Facilitator: JoAnn Sternke, Senior Director and Coach, Studer Education and member, Baldrige Judges Panel
 

TUESDAY, APRIL 13

8:00 am ET                                   

Virtual Exhibit Hall

10:00 AM ET

Opening Remarks and Award Recipient Recognition by Department of Commerce and NIST Hosts

10:20 AM ET

2019 Award Recipients Senior Leader Plenary Session

The senior leaders of each of the six 2019 Award Recipients will provide an overview of their organizations, their strategic challenges, and the keys to their success.

11:30 AM ET

Break and Virtual Exhibits

12:00 PM ET

2019 Award Recipients Senior Leader Plenary Session (continued) 

1:10 Pm ET

Break and Virtual Exhibits

1:30 pm ET

Live Q&A Talk Show Session with 2019 Award Recipient Presenters

2:00 Pm ET

Break and Virtual Exhibits

2:10 pm ET

2020 Award Recipient Senior Leader Plenary Session

The senior leaders of each of the five 2020 Award Recipients will provide an overview of their organizations, their strategic challenges, and the keys to their success.

3:20 Pm ET

Break and Virtual Exhibits

3:35 pm ET

2020 Award Recipient Senior Leader Plenary Session (continued)

4:20 Pm ET

Break and Virtual Exhibits

4:30 Pm ET

Live Q&A Talk Show Session with 2020 Award Recipient Presenters

5:00 Pm ET

Day 1 Wrap Up

5:30 Pm ET

Attendee Networking Session
                                                

WEDNESDAY, APRIL 14

ALL DAY

Virtual Exhibit Hall

Award recipients are available to respond to attendee questions

On demand

70+ Current and Former Award recipient Category and Special Topic Presentations

2019 and 2020 Award Recipients each Present on Leadership, Strategy, Customers, Measurement, Analysis & Knowledge Management, Workforce, and Operations; Former Award recipients present special topics

Am and Pm tbd

Award Recipient Networking Sessions

1:00 Pm ET

Baldrige Foundation Recognition Event
 

THURSDAY, APRIL 15

8:00 am ET                                   

Virtual Exhibit Hall

10:00 AM ET

Opening Remarks

10:05 AM ET

Keynote Presentation, Cheryl Cran, The Future of Work IS Leadership

Insights on the latest research and leadership models and tips and tricks to navigate the future workplace from recognized Future of Work influencer Cheryl Cran, CEO of Synthesis at Work Inc. and author of nine books, including the 2nd edition of “NextMapping - Anticipate, Navigate and Create The Future of Work.”

10:50 AM ET

2019 and 2020 Award Recipient One Key Takeaway Plenary Session

2019 and 2020 Baldrige Award recipients will share one role model best practice as a key takeaway for conference attendees.

12:00 Pm ET

Break and Virtual Exhibits

12:30 pM ET

2019 and 2020 Award Recipient One Key Takeaway Plenary Session (continued)

1:40 Pm ET

Break and Virtual Exhibits

2:00 pM ET

2019 and 2020 Award Recipient One Key Takeaway Plenary Session (continued)

2:55 Pm ET

Break and Virtual Exhibits

3:10 Pm ET

Live Q&A Talk Show Session with 2020 Award Recipient Presenters

4:05 Pm ET

Conference Wrap-Up

Baldrige Program Director Bob Fangmeyer will share his reflections on the conference and provide a brief overview on the future direction for the Quest conference and Baldrige Program.

4:15 Pm ET

Conference Adjourns

Contacts

  • Baldrige Customer Service
    (301) 975-2036
    NIST/BPEP
    100 Bureau Drive, M/S 1020
    Gaithersburg, MD 20899-1020
Created January 14, 2011, Updated January 8, 2021