Quest Sessions and Schedule

Sessions

Offering more than 40 management sessions to choose from, the Quest for Excellence® is the leading conference designed around performance excellence. All types of topics and formats are available to take a deeper dive into areas important to you and your organization, including opportunities to share your own best practices.

(Preliminary schedule subject to change)

TUESDAY  |  WEDNESDAY  |  THURSDAY  |  FRIDAY

Full Conference registration includes continental breakfast Wednesday, Thursday, and Friday and lunch Wednesday and Thursday.

TUESDAY, MARCH 24

8:30 am–3:30 pm (Limited Seating)

Baldrige Cybersecurity Pre-Conference Workshop

Baldrige Performance Excellence Program

1:00–4:00 pm (Limited Seating)

Beginner Pre-Conference Criteria Workshop: Getting Acquainted with Baldrige (Optional)

Facilitator: Pattie Skriba, VP Business Excellence, Advocate Good Samaritan Hospital (retired) and member, Baldrige Judges Panel

Intermediate Pre-Conference Criteria Workshop: Moving from Interest to Action (Optional)

Facilitator: JoAnn Sternke, Senior Director and Coach, Studer Education as the facilitator of the Intermediate Workshop and member, Baldrige Judges Panel

6:00–7:00 pm              

Award Ceremony for 2019 Recipients

7:00–8:30 pm              

Reception Honoring the 2019 Award Recipients

 

WEDNESDAY, MARCH 25

8:00—11:45 am                                   

Opening Session

Opening Remarks

Dr. Walter G.Copan, Under Secretary of Commerce for Standards and Technology, Director of NIST

Senior Leader Presentations, 2019 Award Recipients 

The senior leaders of each of the six 2019 Award Recipients will provide an overview of their organizations, their strategic challenges, and the keys to their success.

Coffee and Networking Break and Exhibits 

Senior Leader Question and Answer Panel

Baldrige Program Director will moderate a question-and-answer session with leaders from each of the 2019 Award Recipients. The talk show format features questions submitted by attendees via the Quest conference app.  

11:45—1:15 Pm

Lunch, Networking, and Exhibits

1:30–3:15 pm

Concurrent Sessions

2019 Award Recipients Present Role Model Practices in Each Baldrige Category

Two sessions, each featuring the 2019 recipients presenting on their role model practices and results in a Baldrige Framework process category and related results. With six recipients, each session will cover all six process categories.  

New this year! Leadership Concurrent Session

Based on attendee feedback, we now have a leadership concurrent session to enable the recipients to provide more depth on their role model leadership practices. 

Coffee and Networking Break and Exhibits 

3:45–4:30 pm

Concurrent Sessions

Former Award Recipients Present Special Topics Affecting Role Model Performance

The Ritz-Carlton Hotel Company, Southcentral Foundation, Donor Alliance, Mid-America Transplant, and Alamo Colleges District will present on special topics related to achieving performance excellence.

Leadership Best Practices of GBMC Healthcare (2019 Category Best Practice Recipient)

The Baldrige Judges found that GBMC’s leadership practices, particularly its efforts to address challenges in the greater Baltimore community, were worthy of recognition and sharing.

Communities of Excellence 2026, One Community at a Time  

The Communities of Excellence initiative is transforming the way communities across the country address their challenges, using the Baldrige Framework.                                                         

THURSDAY, MARCH 26

8:00–9:45 Am

Concurrent Sessions

2019 Award Recipients Present Role Model Practices in Each Baldrige Category 

Two sessions, each featuring the 2019 recipients presenting on a Baldrige Framework process category and related results.

Coffee and Networking Break and Exhibits

10:15 am–12:00 Pm

Concurrent Sessions

2019 Award Recipients Present Role Model Practices in Each Baldrige Category

Two sessions, each featuring the 2019 recipients presenting on a Baldrige Framework process category and related results.  

12:00–1:45 pm

Baldrige Foundation Awards Luncheon and Exhibits

Awards luncheon honoring the recipients of the 2020 Harry S. Hertz Leadership Award, 2020 David Spong Lifetime Achievement Award, and other awards.

2:00–3:45 pm 

Concurrent Sessions

Former Award Recipients Present Special Topics Affecting Role Model Performance

The first session features Guidehouse (formerly Pwc Public Sector), Charleston Area Medical Center, Elevations Credit Union, K&N Management, City of Fort Collins, and Charter School of San Diego. 

The second session features Adventist Health Castle, Memorial Hospital and Health Care Center, Integrated Project Management Company, Studer Group, University of Wisconsin Stout, and Tri County Tech.    

FRIDAY, MARCH 27

8:15–11:45 am                                    

Closing Session                   

Keynote Presentation, Cheryl Cran, The Future of Work IS Leadership

Insights on the latest research and leadership models and tips and tricks to navigate the future workplace from recognized Future of Work influencer Cheryl Cran, CEO of Synthesis at Work Inc. and author of nine books, including the 2nd edition of “NextMapping - Anticipate, Navigate and Create The Future of Work.”

Coffee and Networking Break, Exhibits, and Book Signing

Cheryl Cran book signing at ASQ booth                         

One Key Takeaway, 2019 Award Recipients

The senior leaders of each of the six 2019 Award Recipients will provide insights into one key organization-wide practice or initiative that all attendees should take back to their organizations. 

Conference Wrap-Up

Baldrige Program Director Bob Fangmeyer will share his reflections on the conference and provide a brief overview on the future direction for the Quest conference and Baldrige Program.