Quest Sessions and Schedule

Sessions

Offering more than 40 management sessions to choose from, the Quest for Excellence® is the leading conference designed around performance excellence. All types of topics and formats are available to take a deeper dive into areas important to you and your organization, including opportunities to share your own best practices.

(Preliminary schedule subject to change. A detailed schedule will be posted by February 2023.)

SUNDAY  |  MONDAY  |  TUESDAY  |  WEDNESDAY

SUNDAY, APRIL 2

12:00–1:00 pm

Pre-Conference Check-In Opens

1:00–4:00 pm (concurrent sessions, Limited Seating)

Beginner Pre-Conference Criteria Workshop: Getting Acquainted with Baldrige (Optional)

Facilitator: Pattie Skriba, VP Business Excellence, Advocate Good Samaritan Hospital (retired) and Former Chair, Baldrige Judges Panel

Intermediate Pre-Conference Criteria Workshop: Moving from Interest to Action (Optional)

Facilitator: Karen Kiel Rosser, Vice President/Quality Improvement Officer, Mary Greeley Medical Center

6:00–7:30 PM  

Opening Reception

Attendees have the opportunity to network with members of the Baldrige community such as Award recipients, Examiners, Judges, Overseers, Fellows, Foundation members, and Alliance program representatives!

MONDAY, APRIL 3

7:00 AM–4:30 Pm                                   

Registration Open

7:30–8:00 AM                                  

Continental Breakfast and Exhibits

8:00–8:30 AM

Opening Remarks by Department of Commerce and NIST Hosts

8:30–9:15 AM

Keynote Presentation, Duncan Wardle, former Head of Innovation and Creativity at Disney

9:15–10:15 AM

Baldrige Award Recipient Innovation Session

Former Baldrige Award recipient top executives will speak on the topic of innovation in a Ted-talk style format.

• Mary Bixby, Founder, President and CEO, The Charter School of San Diego
• Gerry Agnes, President and CEO, Elevations Credit Union
• Scott McIntyre, CEO, Guidehouse
• Malisha Patel, CEO, Memorial Hermann Sugar Land Hospital
• Janet Grondin, CEO, Stellar Solutions

10:15–10:45 AM

Coffee and Networking Break

10:45–12:00 PM

Innovation Q&A Talk Show Panel

Baldrige Award Recipient Innovation Session speakers will answer audience questions.

12:00 PM–1:15 PM

Lunch and Networking

1:30–4:30 PM

Concurrent Sessions Featuring Former Recipients and Invited Guest Speakers

Concurrent sessions will feature former Award recipients and other high-performing organizations speaking on relevant topics of interest, such as leadership and social responsibility, workforce issues, and customers and strategy.

3:15–3:45 PM Coffee and Networking Break 

TUESDAY, APRIL 4

7:00 AM–5:00 Pm                                   

Registration Open

7:00–8:00 AM                                  

Continental Breakfast and Exhibits

8:00 AM–12:00 PM

Concurrent Sessions Featuring Former Recipients and Invited Guest Speakers

Concurrent sessions will feature former Award recipients and other high-performing organizations speaking on relevant topics of interest, such as leadership and social responsibility, workforce issues, and customers and strategy.

9:45–10:15 AM Coffee and Networking Break

12:00–1:30 PM

Baldrige Foundation Awards Luncheon

Awards luncheon honoring the recipients of the 2023 Harry S. Hertz Leadership Award, 2023 David Spong Lifetime Achievement Award, and other awards.

1:30–3:45 PM

Concurrent Sessions Featuring Former Recipients and Invited Guest Speakers

Concurrent sessions will feature former Award recipients and other high-performing organizations speaking on relevant topics of interest, such as leadership and social responsibility, workforce issues, and customers and strategy.
 

WEDNESDAY, APRIL 5

7:00 AM–11:30 Am                                   

Registration Open

7:00–8:15 AM                                  

Continental Breakfast

8:15–8:30 AM AM

Opening Remarks

8:30–9:15 AM

Keynote Presentation, Donald Berwick, President Emeritus and Senior Fellow, Institute for Healthcare Improvement and Former Administrator, Centers for Medicare & Medicaid Services

9:15–9:45 AM

Coffee and Networking Break

9:45–11:15 AM

Communities of Excellence 2026 Session

Session showcasing the Communities of Excellence 2026.

11:15–11:45 AM

Conference Wrap-Up

Baldrige Program Director, Bob Fangmeyer, will share his reflections on the conference and provide a brief overview on the future direction for the Quest conference and Baldrige Program.