Quest Sessions and Schedule

Sessions

Offering more than 40 management sessions to choose from, the Quest for Excellence® is the leading conference designed around performance excellence. All types of topics and formats are available to take a deeper dive into areas important to you and your organization, including opportunities to share your own best practices.

(Preliminary schedule subject to change)

TUESDAY  |  WEDNESDAY  |  THURSDAY  |  FRIDAY

Full Conference registration includes continental breakfast Wednesday, Thursday, and Friday and lunch Wednesday and Thursday.

TUESDAY, MARCH 24

8:30 am–3:30 pm (Limited Seating)

Baldrige Cybersecurity Pre-Conference Workshop

Baldrige Performance Excellence Program

1:00–4:00 pm (Limited Seating)

Beginner Pre-Conference Criteria Workshop: Getting Acquainted with Baldrige (Optional)

Facilitator: Pattie Skriba, VP Business Excellence, Advocate Good Samaritan Hospital (retired) and member, Baldrige Panel of Judges

Intermediate Pre-Conference Criteria Workshop: Moving from Interest to Action (Optional)

Facilitator: JoAnn Sternke, Senior Director and Coach, Studer Education as the facilitator of the Intermediate Workshop and member, Baldrige Panel of Judges

6:00–8:30 pm              

Award Ceremony and Reception for 2019 Recipients

 

WEDNESDAY, MARCH 25

8:30—8:45 am                                   

Opening Plenary, Welcome

Dr. Walter G.Copan, Under Secretary of Commerce for Standards and Technology, Director of NIST
Robert Fangmeyer, Director, Baldrige Performance Excellence Program

8:45—10:15 am

Leadership Plenary Featuring 2019 Award Recipients

The top executive from each of the 2019 Baldrige Award recipients will describe the organization, his or her role in guiding it, and how the organization addresses its responsibilities to the public.

Moderator:  TBA

10:45—12:00 Am

Leadership Q&A Talk Show Panel

Facilitator: Robert Fangmeyer, Director, Baldrige Performance Excellence Program
2019 Baldrige Award recipients’ top executives will answer audience questions

12:00—1:00 Pm

Networking Lunch

1:00–4:30 pm

Baldrige Criteria-Based Concurrent Sessions

Sessions are offered by the 2019 Award recipient organizations on these Baldrige Criteria categories: Strategy; Customers; Measurement, Analysis, and Knowledge Management; Workforces; and Operations. Organizational results are also addressed with the appropriate Criteria category describing related approaches and deployment. Attendees may choose to track one or more 2019 Award recipients or track a Baldrige category, or mix and match.  Note: Concurrent session speakers will be identified in the conference app and the on-site program.

5:00–6:00 pm

2019 Baldrige Examiner Recognition Event (By Invitation Only)
     
                                                             

THURSDAY, MARCH 26

8:00 am–12:00 pm

Baldrige Criteria-Based Concurrent Sessions

Sessions are offered by the 2019 Award recipient organizations on these Baldrige Criteria categories: Strategy; Customers; Measurement, Analysis, and Knowledge Management; Workforce; and Operations. Organizational results are also addressed with the appropriate Criteria category describing related approaches and deployment. Attendees may choose to track one or more 2019 Award recipients, track a Baldrige category, or mix and match.      

12:00–1:30 pm

Baldrige Foundation Luncheon

Thursday conference lunch followed by the presentation of individual awards from the Baldrige Foundation, including the Harry S. Hertz Leadership Award and the David Spong Lifetime Achievement Award, followed by brief remarks.

1:30–5:00 pm 

Baldrige Criteria-Based Concurrent Sessions

Sessions are offered by the 2019 Award recipient organizations on these Baldrige Criteria categories: Strategy; Customers; Measurement, Analysis, and Knowledge Management; Workforce; and Operations. Organizational results are also addressed with the appropriate Criteria category describing related approaches and deployment. Attendees may choose to track one or more 2019 Award recipients, track a Baldrige category, or mix and match.
 

FRIDAY, MARCH 27

8:15–8:30 am                                    

Opening Remarks

Robert Fangmeyer, Director, Baldrige Performance Excellence Program

8:30–9:15 am                                   

Keynote Speaker: Cheryl Cran

Founder, NextMapping™/NextMapping.com and CEO of parent company Synthesis at Work Inc

9:45–11:15 am                                   

Plenary Session: Featuring 2019 Baldrige Award Recipient Representatives

11:15–11:45 am                                

Conference Wrap-Up

Robert Fangmeyer, Director, Baldrige Performance Excellence Program