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Purchase the 2013-2014 Criteria for Performance Excellence

Purchase/Download PDFs  $10


Purchase Printed Booklets  $25 plus shipping

From ASQ

The 2013–2014 Baldrige Criteria for Performance Excellence—available in Business/Nonprofit, Education, and Health Care versions.

These fees help recover the cost of developing and producing the Criteria.

Volume Discounts

Volume discounts are available for both electronic and printed formats:

  • 5–24 copies: 5% discount
  • 25–99 copies: 10% discount
  • 100 or more copies: 15% discount

Site Licenses and Internal Baldrige-based programs

If your organization wants to purchase a site license or tailor the Criteria for use within your internal Baldrige-based assessment program, contact us for special pricing.

Baldrige Customer Service
baldrige [at] (baldrige[at]nist[dot]gov)


In printed copies of the 2013–2014 Education Criteria for Performance Excellence, page 10, requirement 2.1b(1), "health care services" should read "educational programs and services."

In printed copies of the 2013–2014 Health Care Criteria for Performance Excellence, page 10, requirement 2.1b(1), "educational programs and services" should read "health care services."



  • Baldrige Customer Service
    (301) 975-2036
    100 Bureau Drive, M/S 1020
    Gaithersburg, MD 20899-1020
Created December 10, 2014, Updated November 15, 2019