2013-2014 Criteria for Performance Excellence

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• About the Baldrige Criteria: Introduction to the Criteria

• Sample pages from the Criteria booklet PDF (including the Organizational Profile and Item 3.2, Customer Engagement)

• Criteria Category and Item Commentary: Additional guidance on the Criteria

• Self-Analysis Worksheet: A self-assessment tool to use with the Criteria. Word

• From Fighting Fires to Innovation: An Analogy for Learning: See how organizational learning—a Baldrige core value—moves your organization from reacting to problems to preventing them.

• Steps toward Mature Processes: Locate your organization on this continuum from reactive activities to mature processes aligned with your key strategic and operational goals.

• The Role of Core Values and Concepts: Values and concepts that underlie the Baldrige Criteria categories.

Is your organization doing as well as it could? How do you know? What and how should your organization improve or change?

The Baldrige Criteria for Performance Excellence empower your organization—no matter its size, and whether it is in the manufacturing, service, small business, nonprofit or government sector—to

• reach your goals,
• improve your results, and
• become more competitive by aligning your plans, processes, decisions, people, actions, and results.

The Criteria are a set of questions about seven critical aspects of managing and performing as an organization:

1. Leadership
2. Strategic planning
3. Customer focus
4. Measurement, analysis, and knowledge management
5. Workforce focus
6. Operations focus
7. Results

These questions work together as a unique, integrated performance management framework. Answering the questions helps you

• align your resources;
• identify strengths and opportunities for improvement;
• improve communication, productivity, and effectiveness; and
• achieve your strategic goals.

As a result,

• You deliver ever-improving value to your customers and stakeholders, which contributes to organizational sustainability.
• You improve your organization's overall effectiveness and capability.
• Your organization improves and learns.
• Your workforce members learn and grow.

Resources

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