A Systems Approach to Improving Your Organization's Performance
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This leadership and performance management framework empowers your organization to accomplish its mission, improve results, and become more competitive. The 2017–2018 Baldrige Excellence Framework booklet includes
- the Criteria for Performance Excellence (covering critical aspects of achieving excellence throughout your organization),
- core values and concepts (beliefs and behaviors found in high-performing organizations),
- guidelines for responding to the Criteria and evaluating and scoring processes and results, and
- a glossary of key terms.
Criteria Category and Item Overview
Learn about the Baldrige Excellence Framework and Criteria categories and items.
- Table of contents and sample Criteria item PDF
- About the Baldrige Excellence Framework
- Organizational Profile PDF : The starting point for self-assessment and application writing.
- From Fighting Fires to Innovation: An Analogy for Learning: Learning can move your organization from reaction to prevention.
- Steps toward Mature Processes: Are your processes "Reactive" or "Integrated"?
- The Role of Core Values and Concepts: Values that underlie the Criteria