Sample pages from the Health Care Criteria booklet PDF (including the Organizational Profile and Item 3.2, Customer Engagement)
Health Care Criteria Category and Item Commentary: Additional guidance on the Criteria
Self-Analysis Worksheet: A self-assessment tool to use with the Criteria. Word
From Fighting Fires to Innovation: An Analogy for Learning: See how organizational learning—a Baldrige core value—moves your organization from reacting to problems to preventing them.
Steps toward Mature Processes: Locate your organization on this continuum from reactive activities to mature processes aligned with your key strategic and operational goals.
The Role of Core Values and Concepts: Values and concepts that underlie the Baldrige Criteria categories.
Is your organization doing as well as it could? How do you know? What and how should your organization improve or change?
The Baldrige Criteria for Performance Excellence empower your organization—no matter its size or the type of health care services you offer—to
Baldrige Health Care Criteria for Performance Excellence Framework
The Health Care Criteria are a set of questions about seven critical aspects of managing and performing as an organization:
These questions work together as a unique, integrated performance management framework. Answering the questions helps you
As a result,
About the 2013–2014 Health Care Criteria
2013–2014 Criteria for Performance Excellence Business/Nonprofit, Education, Health Care
Explore Free Content Business/Nonprofit, Education, Health Care
The Baldrige Criteria 101 Word
Sample from the Health Care Criteria booklet PDF (contains the entire Org Profile)
Health Care Criteria Category and Item Commentary (formerly Descriptions) PDF
Self-Analysis Worksheet Word
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