Skip to main content
U.S. flag

An official website of the United States government

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

2013–2014 Health Care Criteria for Performance Excellence

2013-2014 Baldrige Health Care Criteria Cover

Purchase your copy today.

Is your organization doing as well as it could? How do you know? What and how should your organization improve or change?

The Baldrige Criteria for Performance Excellence empower your organization—no matter its size or the type of health care services you offer—to

  • reach your goals,
  • improve your results, and
  • become more competitive by aligning your plans, processes, decisions, people, actions, and results.

2013-2014 Baldrige Health Care Criteria for Performance Excellence Framework

Baldrige Health Care Criteria for Performance Excellence Framework



The Health Care Criteria are a set of questions about seven critical aspects of managing and performing as an organization:

  1. Leadership
  2. Strategic planning
  3. Customer focus
  4. Measurement, analysis, and knowledge management
  5. Workforce focus
  6. Operations focus
  7. Results

These questions work together as a unique, integrated performance management framework. Answering the questions helps you

  • align your resources;
  • identify strengths and opportunities for improvement;
  • improve communication, productivity, and effectiveness; and
  • achieve your strategic goals.

As a result,

  • You deliver ever-improving value to your patients, other customers, and stakeholders, which contributes to organizational sustainability.
  • You improve your organization's overall effectiveness and capability.
  • Your organization improves and learns.
  • Your workforce members learn and grow.


You need to have Acrobat Reader installed on your computer to view the PDF file. If you do not have Acrobat Reader installed on your computer, download the program at People with visual disabilities can download tools and information at to help make Adobe PDF files accessible.



  • Baldrige Customer Service
    (301) 975-2036
    100 Bureau Drive, M/S 1020
    Gaithersburg, MD 20899-1020
Created December 10, 2014, Updated November 15, 2019