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Testimonials from Manufacturing

Don't just take it from us. Here's what leaders in manufacturing say:

"Baldrige sustains and maintains a succession of learning—a model to stay out front of constant change. It helps an organization to reset if its processes are not as efficient as they should be."
James F. Berry, former President, Lockheed Martin Missiles and Fire Control, 2012 Baldrige Award recipient

"The Baldrige Criteria challenged us to become leaders by any measure, and we succeeded—seeing productivity, customer loyalty, employee engagement, and financial returns. ... This award sets the standard for U.S. organizations, driving innovation and economic competitiveness. Thank you for supporting the advancement of American industry."
—Sam Liang, CEO and President, MEDRAD, Inc., 2010 and 2003 Baldrige Award Recipient

"From the start, our primary goal in applying for the Baldrige Award was to learn from an objective and highly respected source how we could build on our successful business processes and results. The Baldrige report indicated that we are on the right course and confirmed that we're among the leaders in our industry in seven of the most important areas of business. But we truly believe there is always room for continuous improvement. That's been the hallmark of our business operations for decades and will continue to drive our planning processes in the future."
John J. McGinty, Vice President of Customer Development Group, Nestlé Purina PetCare Company, 2010 Baldrige Award Recipient

"How effectively we manufacture, [as well as our] supply chain management and new product development, all of these things are touched . . . by the Baldrige processes. . . . By utilizing the Baldrige Criteria, we believe that we can bring new and unique value to our targeted customers. The economic environment is difficult for Cargill Corn Milling, as it is difficult for many manufacturing companies today. But the reality is that by utilizing the processes and tools that we've learned from Baldrige, we're able to not only meet these challenges but actually excel in them. The Baldrige Criteria teach us how to put processes in place that allow us to actualize the things that are most important in driving our business success."
—Alan Willits, President, Cargill Corn Milling, 2008 Baldrige Award Recipient

"I cannot think of a better way to verify the sustainability of a business model than using the [Malcolm Baldrige National Quality Award] process to confirm that your founding business principles continue to be the foundation upon which you grow. . . . Since 1999, Sunny Fresh Foods has experienced rapid growth: three plants have grown to five, 380 stakeholders have grown to 620, revenue has doubled, and Sunny Fresh has become a net exporter of talent to its parent company, Cargill, Inc."
—Michael Luker, President, Cargill Kitchen Solutions (formerly Sunny Fresh Foods, Inc.), 2005 and 1999 Baldrige Award Recipient——


  • Baldrige Customer Service
    (301) 975-2036
    100 Bureau Drive, M/S 1020
    Gaithersburg, MD 20899-1020
Created March 24, 2010, Updated January 16, 2024