The Baldrige Criteria for Performance Excellence are a proven framework for you as a director to use in overseeing and monitoring an organization's performance. Ask these performance-related questions to solicit information from management and monitor key results in areas such as product and service outcomes, customer and employee focus, financial and operational performance, and social responsibility.
You need to have Acrobat Reader installed on your computer to view the PDF file. If you do not have Acrobat Reader installed on your computer, download the program at http://get.adobe.com/reader. People with visual disabilities can download tools and information at http://access.adobe.com to help make Adobe PDF files accessible.