A publication from the Baldrige Performance Excellence Program
In this book, leaders of Baldrige Award winners from all sectors share their success stories and eye-opening results from their organization's journey to excellence.
Why should you read Baldrige 20/20? Because you want your organization to survive and thrive as a respected organization today and as a respected organization in the year 2020, and because 20/20 hindsight is easy but 20/20 foresight is not. The Baldrige Award winners whose results, stories, and strategies are shared in this book provide guidance on achieving 20/20 foresight.
The 86 organizations that have received the Baldrige Award between 1988 and 2010 have proven that applying the Baldrige Criteria to the way they run their businesses has led to better financial results; satisfied, loyal customers; improved products and services; and an engaged workforce. In addition, these role-models have used the Criteria to successfully address new challenges and to achieve a sustainable competitive advantage.
Baldrige 20/20 features five sections packed with results and examples from these organizations that have been nationally recognized for outstanding performance.
As Cargill CEO and President Greg Page notes in the foreword, "Baldrige 20/20 provides today's executives with practical examples and keen insights on how organizations can stay focused and excel."