Whether your health care organization is new, is growing, or has existed for many years, it faces daily and long-term challenges. It also has strengths that have served you well so far. The Baldrige Excellence Framework helps you identify and leverage your strengths and prepare to face your challenges. Purchase the Baldrige Excellence Framework booklet. Choose the Baldrige Improvement Tool that is right for you.
Baldrige is a nonprescriptive framework that empowers your organization to reach its goals, improve results, and become more competitive. It incorporates proven practices on current leadership and management issues into a set of questions that help you manage all the components of your organization as a unified whole.
The Core Values and Concepts are the foundation of the Baldrige framework:
The Baldrige Health Care Criteria are organized into seven categories representing key areas of your organization: (1) Leadership; (2) Strategy; (3) Customers; (4) Measurement, Analysis, and Knowledge Management; (5) Workforce; (6) Operations; and (7) Results. Following are some of the key concepts and critical issues facing today’s organizations that are woven throughout these categories:
Baldrige is adaptable to any organization’s needs. In the Organizational Profile, you describe what is important to your organization. You choose the improvement tools that are most effective for your organization, assess your progress, and adapt accordingly.
With the Baldrige framework, you assess and improve your processes along these dimensions:
With Baldrige, you assess your results along these dimensions:
As you respond to the Health Care Criteria questions and assess your responses, you will begin to identify strengths and gaps—first within the Criteria categories and then among them. The coordination of key processes, and feedback between your processes and your results, will lead to cycles of improvement. You will learn more and more about your organization and begin to define the best ways to build on your strengths, close gaps, and innovate.
Baldrige works with public and private sector partners to address critical national needs related to long-term success and sustainability, including cybersecurity risk management, excellence in U.S. communities (see Communities of Excellence 2026), and job quality (see the Job Quality Toolkit).
Within the United States, state, regional, sector, and organizational performance or business excellence programs use the Baldrige framework to help organizations improve their competitiveness and results. Many accreditation systems and certifications are also based on the Criteria. Globally, about 100 performance or business excellence programs exist; many use the Baldrige framework or a derivative as their organizational excellence model.
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2023-2024 Self-Analysis Worksheet Word
Baldrige Excellence Builder
Baldrige Key Terms
Baldrige Improvement Tools
The Baldrige Criteria 101 Word