Whether your health care organization is new, is growing, or has existed for many years, it faces daily and long-term challenges. It also has strengths that have served you well so far. The Baldrige Excellence Framework helps you identify and leverage your strengths and prepare to face your challenges. Purchase the Baldrige Excellence Framework booklet. Choose the Baldrige Improvement Tool that is right for you.
Baldrige is a nonprescriptive framework that empowers your organization to reach its goals, improve results, and become more competitive. It incorporates proven practices on current leadership and management issues into a set of questions that help you manage all the components of your organization as a unified whole.
The Core Values and Concepts are the foundation of the Baldrige framework:
The Baldrige Health Care Criteria are organized into seven categories representing key areas of your organization: (1) Leadership; (2) Strategy; (3) Customers; (4) Measurement, Analysis, and Knowledge Management; (5) Workforce; (6) Operations; and (7) Results. The critical issues facing today’s health care organizations are woven throughout these categories. Here are some examples of those critical issues.
Baldrige is adaptable to any organization’s needs. In the Organizational Profile, you describe what is important to your organization. You choose the improvement tools that are most effective for your organization, assess your progress, and adapt accordingly.
With the Baldrige framework, you assess and improve your processes along these dimensions:
With Baldrige, you assess your results along these dimensions:
As you respond to the Health Care Criteria questions and assess your responses, you will begin to identify strengths and gaps. The coordination of key processes, and feedback between your processes and your results, will lead to cycles of improvement. You will learn more and more about your organization and begin to define the best ways to build on your strengths, close gaps, and innovate.
Baldrige works with public and private sector partners to address critical national needs related to long-term success and sustainability, including cybersecurity risk management and excellence in U.S. communities.
Within the United States, state, regional, sector-specific, and organization-specific performance or business excellence programs use the Baldrige framework and Criteria to help organizations improve their competitiveness and results. Many accreditation systems and certifications are also based on the Criteria. Globally, about 100 performance or business excellence programs exist; many use the Baldrige framework or a derivative as their organizational excellence model.
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Baldrige Key Terms
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The Baldrige Criteria 101 Word