Case study resources illustrate the Baldrige Award application and evaluation process. These resources include
- a case study, which is a sample Baldrige Award application showing a fictitious organization's responses to the requirements of the Baldrige Excellence Framework and Criteria
- a feedback report modeled on the report received by actual Baldrige Award applicants; this feedback report is based on the scorebook produced by a team of Baldrige examiners who evaluated the fictitious application against the Criteria
Case studies show you the format and general content of a Baldrige Award application. However, because the primary purpose of the case study is to provide learning opportunities for Baldrige examiners and others, the case study purposely does not address all Criteria requirements or demonstrate role-model responses in all areas. See the case study scorebook and feedback report to learn how the fictitious organization scored and to see its strengths and opportunities for improvement.
Collin Technologies is a small, high-tech manufacturer in the electronics (interconnect) industry headquartered in Nashville, TN. Key factors in the company's operation include a recent business model change that will bring back U.S.-based jobs, growth in its contract research and development services, and a focus on environmentally friendly ("sustainable") manufacturing. The Collin Technologies Case Study is based on the 2013-2014 Criteria for Performance Excellence (available for purchase; also the current Baldrige Excellence Framework is available for purchase).