Case study resources illustrate the Baldrige Award application and evaluation process. These resources include
Case studies show you the format and general content of a Baldrige Award application. However, because the primary purpose of the case study is to provide learning opportunities for Baldrige examiners and others, the case study purposely does not address all Criteria requirements or demonstrate role-model responses in all areas. See the case study scorebook and feedback report to learn how the fictitious organization scored and to see its strengths and opportunities for improvement.
Collin Technologies is a small, high-tech manufacturer in the electronics (interconnect) industry headquartered in Nashville, TN. Key factors in the company's operation include a recent business model change that will bring back U.S.-based jobs, growth in its contract research and development services, and a focus on environmentally friendly ("sustainable") manufacturing. The Collin Technologies Case Study is based on the 2013-2014 Criteria for Performance Excellence (available for purchase; also the current Baldrige Excellence Framework is available for purchase).