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How Baldrige Connect Works

How Baldrige Connect Works photo shows a team of people working their performance results with a laptop
Credit: mrmohock/Shutterstock

About Baldrige Connect  |  Consultant Code of Conduct 

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Request A Referral

Your organization needs the assistance of an experienced consultant and contacts the Baldrige Program. We discuss your needs with you and identify the specific types of skills and expertise that will best assist you in your efforts.

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Review Your Selections

We then review our network of consultants to match their skills, expertise, and experience with the needs of your project, and we provide you the names and contact information of 3–5 consultants.

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Select Consultant

You contact the consultants and determine the best fit for your organization. If you contract with one of them, they share 10% of their first-year revenues with us. There is no cost to you and your organization for processing the referral.

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Provide Feedback

The Baldrige Program administers follow-up surveys to assess both the performance of the matching/referral process and the consultant. We also touch base with you throughout the referral process to make sure that your needs are being met.


301-975-2036 | baldrige [at] (subject: Baldrige%20Connect) (baldrige[at]nist[dot]gov)


  • Baldrige Customer Service
    (301) 975-2036
    100 Bureau Drive, M/S 1020
    Gaithersburg, MD 20899-1020
Created April 7, 2018, Updated February 19, 2020