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Baldrige External News and Research Articles

Externally Written Research and Article Samples on Baldrige since 2009

These entries represent a sample of writing and research done on the Baldrige Excellence Framework. They were not reviewed, commissioned, or endorsed by the Baldrige Program.

2017  2016  2015  2014  2013  2012  2011  2010  2009


Total integrated performance excellence system (TIPES): A true north direction for a clinical trial support center
ScienceDirect, Contemporary Clinical Trials Communications, Volume 9, March 2018, Pages 81-92
Sather, Mike R. et al., March 6, 2017

The Process to Excellence: Making and Measuring Goals—And Winning, Car Biz Today
Welch, Mary; March 6, 2017

The Path to Performance Excellence: The Real Value of Baldrige
PENSIGHTS, Performance Excellence Network
Lawton, Robin; March 19, 2017

Taking Baldrige to the Next Level
Accreditation Council for Business Schools and Programs (ACBSP) Update
Alderman, Jeffrey; Spring 2017

A Framework that Fits Any Size or Type of Organization
Arkansas Hospital Association, Arkansas Hospitals: The Mental Health Crisis
Kendall, Kay; Spring 2017

Becoming the Nation’s “Best Managed” Government: One State’s Approach
American Society for Public Administration, PA Times
Schaefer, Christine; April 18, 2017

The Criteria for Systemic Cost and Quality Enhancement
The Governance Institute, Vol. 14, No. 3
Stacey, Rulon F., & Goonan, Kate; May 2017

Jo Ann Jenkins, AARP: Service Quality, The Baldrige Framework, And Change
ASQ TV, May 2017

The Baldrige Influence on Governance Excellence
American Hospital Association, AHA Trustee Services Newsletter
Walker, Larry, and Fineran, Cindy; June 2017


Baldrige Award Winner Uses Holistic Approach: Charleston Area Medical Center Creates Culture of Quality
H&HN: Hospitals and Health Networks
Asplund, Jon; February 23, 2016

Episode 2 – Going for Baldrige with Rulon Stacey: Healthcare Transformation Stories
March 18, 2016

CAMC Expects Internal, External Marketing Benefits from National Award
Metro News: The Voice of West Virginia
Jenkins, Jeff; April 04, 2016

How to Develop a Hospital Transformation Strategy: Advice from a Physician Executive Turned Baldrige Judge
Becker’s Hospital Review
Rappleye, Emily; June 17, 2016

Baldrige National Award Winners Talk About Changing Business Culture and Strategies
Denver Business Journal
Mendoza, Monica; June 29, 2016

5 Questions with Outgoing AtlantiCare CEO David Tilton
Becker’s Hospital Review
Rosin, Tamara; July 2016

Improving Government: Five Stories from Four States
American Society for Public Administration, PA Times
Schaefer, Christine; November 18, 2016


America Needs Baldrige!
Baldrige Award recipient MidwayUSA
White papers and presentations

Healthcare Performance Excellence: A Comparison of Baldrige Award Recipients and Competitors
Quality Management Journal, Vol. 22, No. 3
Schulingkamp, R. C. & Latham, J. R., 2015

How Baldrige Award Process Has Helped One Credit Union, January 4, 2015
About Baldrige Award recipient Elevations Credit Union


North Carolina School District Overcomes Admin Turnover, Budget Cuts to Fuel Improvement
Melanie Taylor, 2014
About Baldrige Award recipient Iredell-Statesville Schools

Insights from the Baldrige Award Item-Level Applicant Scoring Data
Quality Management Journal
James R. Evans and Feng Mai, ASQ, 2014

Baldrige Awards are Just the Icing on the Cake for 2014 Winners
H&HN magazine
Paul Barr, November 19, 2014

Correlation Between Baldrige Award Recipients and 100 Top Hospitals Winners
Truven Health
Jean Chenoweth, November 18, 2014

Using Baldrige Criteria as a Tool for Hospitals’ Performance Improvement
Trustee magazine
Deborah J. Bowen, November 10, 2014

The Ripple Effect
Quality Progress
Megan Schmidt, August 2014
About Baldrige Award recipients Pewaukee School District and Sutter Davis Hospital

Human Side: Create a Culture of Continuous Improvement
Municipal Sewer & Water magazine
Ken Wysocky, August 2014
About Baldrige Award recipient Freese & Nichols, Inc.

Freedom Within Fences
School Administrator
Merri Rosenberg, August 2014, pp. 14–19
About Baldrige Award recipient Pewaukee School District, a 2014 Baldrige Award recipient

Transformation with Business Excellence and Innovation: Lessons from the Tata Group
Robert H. Smith School (University of Maryland) Research Paper No. RHS 2487618
Sunil Sinha and Sunil Mithas, August 16, 2014

Baldrige Quality Standards, Investment in Detroit Helps Henry Ford Health System to Top
Katie Sullivan, June 30, 2014
About Baldrige Award recipient Henry Ford Health System

A Road Map for the Future: The Baldrige Criteria May Provide Such a Road Map for Change
Jim L. Smith, June 2, 2014

A Government Program That Has Withstood the Test of Time
Timothy J. Clark, May 26, 2014

Better Health Care and Lower Costs: Accelerating Improvement through Systems Engineering
President’s Council of Advisors on Science and Technology, May 2014
Report to the President calling out the Malcolm Baldrige National Quality Award as an opportunity “for raising awareness of performance excellence” in U.S. health care

Understanding High-Reliability Organizations: Are Baldrige Recipients Models?
Journal of Healthcare Management, American College of Healthcare Executives
John R. Griffith, January/February, 2014

An Information Processing Perspective of Process Management: Evidence from Baldrige Award Recipients
Quality Management Journal
Matthew Ford, James Evans, and Suzanne Masterson, January 2014

Baldrige and the Impact of Obamacare
Core Values Partners
Steve George, January 2, 2014


Futurescan 2013: Healthcare Trends and Implications 2013–2018PDF
Society for Healthcare Strategy and Market Development of the American Hospital Association, 2013
Survey results indicate that 65 percent of respondents expected that many hospitals would use Baldrige Criteria and 41 percent predicted their hospitals would apply for the Baldrige Award by 2018

Decade Striving for Baldrige Award was the Reward for Sutter Davis Hospital
Sacramento Bee
Cathie Anderson, December 9, 2013

Is It a Good Investment Strategy to Invest in Malcolm Baldrige Award Winners?: An Update
Journal of Finance Issues
Thomas M. Krueger and Mark A. Wrolstad, Fall 2013

5 Quick Questions: More Powerful Than ISO 14000 For Plant Floor Management
Manufacturing Business Technology
Jeff Reinke, September 10, 2013
Interview with Woodbury University President Luis Calingo

Your Brand Is Your Company's Engine
Gallup Business Journal
John Timmerman and Stephen Shields, September 4, 2013

2012 Newsmaker of the Year: CEO Works for Quality, Community
Crain’s Detroit Business
Jay Greene, January 13, 2013
About Baldrige Award recipient Henry Ford Health System CEO Nancy Schlichting


Pathways to Social Responsibility: Successful Practices for Sustaining the Future
ASQ, 2012
Articles highlight Baldrige Award recipients Henry Ford Health Care and Nestlé Purina PetCare

100 Top Hospitals CEO Insights: Adoption Rates of Select Baldrige Award Practices and Processes
Truven Health Analytics
Julie Shook and Jean Chenoweth, October 2012


What’s Behind a School Division’s Baldrige Success?
American Association of School Administrators, 2011
Q&A with Dr. Jerry Weast, former superintendent of Baldrige Award recipient Montgomery County Public Schools

NIST Planning Report 11-2: Economic Evaluation of the Baldrige Performance Excellence Program
Albert N. Link and John T. Scott, December 2011

Comparison of Baldrige Award Applicants and Recipients with Peer Hospitals on a National Balanced Scorecard
Thomson Reuters
David A. Foster and Jean Chenoweth, October 2011

Model of Efficiency
Nation’s Restaurant News
Robin Lee Allen, April 4, 2011, page 24
Article about Baldrige Award recipient Pal’s Sudden Service


Using the Baldrige Criteria for Observatory Strategic and Operations Planning
National Radio Astronomy Observatory
Nicole M. Radziwill, Lory Mitchell, 2010

Awards Help Set Standards for Healthcare Excellence
Carolyn Pexton, 2010
Using Lean Six Sigma, and the Baldrige Health Care Criteria for Performance Excellence to improve health care organizations and their results

Jersey Score
Quality Progress
Brett Krzykowski, September 2010
On the journey to excellence of Baldrige Award recipient AtlantiCare

On the Plus Side
Quality Progress
Mark Edmund, August 2010
About quality at Baldrige Award recipient Honeywell Federal Manufacturing & Technologies

Striving for Quality Has Real Pay-Offs
Al Kuebler, April 20, 2010
How using the Baldrige Criteria and process paid off for an IT department, company, and customers


Measuring Excellence: A Closer Look at Malcolm Baldrige National Quality Award Winners in the Manufacturing Category
Journal of Technology Management & Innovation
Brian Cazzell and Jeffrey M. Ulmer, 2009


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Created July 21, 2016, Updated June 1, 2022