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Logging in to Your Account
TIPS BEFORE LOGGING INTO YOUR ACCOUNT
Check to make sure that your organization has an iEdison account. If you are unsure if your organization has an iEdison account, please contact the Help Desk.
- To register your organization for an iEdison account, fill out a registration form. You should receive a confirmation email once the registration is submitted.
- If your organization has an iEdison account, please request an invite from your organization's administrator. If your administrator does not know how to invite new users, please visit the user guide page on Creating Individual Accounts under an Organization.
- If your administrator has left the organization, please contact the Help Desk for instructions on a two-step process on gaining access to an existing account.
If your organization has been recently approved for an iEdison account, you should receive an email of the approval and a link to accept an invite. If you did not receive that email, please check your spam or junk folders.
Before accepting the invite, please make sure that the email address you have used in the registration is the same as your login.gov account. You can have multiple emails attached to your login.gov account, so make sure login.gov is recognizing the correct email address when logging in. Please see "Troubleshooting Login Failures through Login.gov" below if you are having trouble logging in.
The following steps are required to log into your account:
- Click the log in link on the iEdison.gov homepage
- Click "Continue" to consent to the terms of use
- Log in to your Login.gov account
- After successfully logging into Login.gov, you will be auto-forwarded to your iEdison account
1. Click the "Login to iEdison" box on the iEdison homepage
This will redirect you to the iEdison terms of use agreement.
2. Click "Continue" to consent to the terms of use
You will then be redirected to login.gov.
3. Login to your login.gov account
- Enter your email address at https://secure.login.gov.
- Enter your password.
Click the "Sign in" button.
- Authenticate using one of the methods you set up. Options include:
- Entering a security code from your authentication application
- Using your security key
- Using face or touch unlock
- Entering a security code that you receive by text or by phone call
- Entering a backup code
TROUBLESHOOTING LOGIN FAILURES THROUGH LOGIN.GOV
If you have an active iEdison account but receive a login failure notice, please review these troubleshooting steps:
- Make sure that you have accepted the invite from your organization's administrator. If the invite link is invalid or expired, please contact your administrator to resend the invite.
- The email in your iEdison profile does not match the email listed in login.gov. iEdison uses login.gov for user authentication, so the email addresses need to match.
- If you no longer have access to the email attached to your iEdison profile, your organization's administrator can update the email address for you.
- If there is more than one email address in your login.gov account, sign out and sign back in with the correct email address.
- Under your "Your Connected Services" in login.gov, link the correct email to iEdison. Below are steps on how to add a Connected Service:
- Go to login.gov and sign in.
- If you need to add the correct email address, click "Add Email Address" on the left hand side under Your Account. If you need more information, here is the link on how to manage your account in login.gov.
- Click on "Your Connected Services" from the left hand side menu. Scroll to find iEdison. Ensure that the email address in your iEdison profile is the connected email address. Click Update or Change if you need to make changes.
- Navigate to iEdison in the same browser and login as normal.
If the email address has changed for your iEdison account, you will either have to (1) change the email address associated with login.gov or (2) ask your Organization's administrator to change the email address in your iEdison profile.