Logging in to Your Account

TIPS BEFORE LOGGING INTO YOUR ACCOUNT

Check to make sure that your agency has an iEdison account.  If you are unsure if your agency has an iEdison account, please contact the Help Desk. 

• To register your agency for an iEdison account, please send an email to iedison [at] nist.gov (iedison[at]nist[dot]gov) with the information listed in the user guide page Creating a Federal Agency iEdison Account.
• If your agency has an iEdison account, please request an invite from your agency's administrator.  If your administrator does not know how to invite new users, please visit the user guide page on Creating Individual Accounts (under Agency). 
  • If your administrator has left the agency or need to appoint a new point of contact, please contact the Help Desk.  

If you have been sent an invite from your agency's administrator, please check your spam or junk folder for the invite if you do not see it in your inbox. Before accepting the invite, please make sure that the email address you have used in the registration is the same as your login.gov account.  You can have multiple emails attached to your login.gov account, so make sure login.gov is recognizing the correct email address when logging in.  Please see "Troubleshooting Login Failures through Login.gov" below if you are having trouble logging in.  

TROUBLESHOOTING LOGIN FAILURES THROUGH LOGIN.GOV

If you have an active iEdison account but receive a login failure notice, please review these troubleshooting steps:

• Make sure that you have accepted the invite from your agency's administrator.  If the invite link is invalid or expired, please contact your administrator to resend the invite. 
• The email in your iEdison profile does not match the email listed in login.gov.  iEdison uses login.gov for user authentication, so the email addresses need to match.
  • If you no longer have access to the email attached to your iEdison profile, your agency's administrator can update the email address for you.
  • If there is more than one email address in your login.gov account, sign out and sign back in with the correct email address.  
  • Under your "Your Connected Services" in login.gov, link the correct email to iEdison.  Below are steps on how to add a Connected Service:
    • Go to login.gov and sign in. 
    • If you need to add the correct email address, click "Add Email Address" on the left hand side under Your Account. If you need more information, here is the link on how to manage your account in login.gov.
    • Click on "Your Connected Services" from the left hand side menu.  Scroll to find iEdison.  Ensure that the email address in your iEdison profile is the connected email address.  Click Update or Change if you need to make changes.
    • Navigate to iEdison in the same browser and login as normal. 

Credit: iEdison

If the email address has changed for your iEdison account, you will either have to (1) change the email address associated with login.gov or (2) ask your agency's administrator to change the email address in your iEdison profile.

additional note: iedison requires agency users to use their piv/cac card as the primary authentication method through login.gov. if you have gotten a new piv/cac card or updated your certificate, you will need to go to login.gov to update your authentication method.

it may take login.gov a couple business days to update the authentication method. in the meantime, you can reuqest the agency administrator give you a temporary waiver to login with username and password and alternative authentication (like phone number, app, etc.).  please make sure to have an alternative authentication method available.  if you are having trouble updating your login.gov account, please contact their help desk.