How to Submit a Help Desk Ticket

To submit a helpdesk ticket, complete the following steps:

1. Click the "iEdison Inquiry Form" under the Settings Menu on the top right corner of your iEdison screen or "Submit an iEdison Help Ticket" link on the iEdison homepage
2. Fill out the iEdison Inquiry Form
3. Click "Submit"

1. Click the "iEdison Inquiry Form" under the Settings Menu on the top right corner of your iEdison screen or "Submit an iEdison Help Ticket" link on the iEdison homepage

NOTE:  If you cannot access, the iEdison system, you can also find the Helpdesk Request form by clicking the “Submit a Help Desk Request” link on the iEdison homepage

2. Fill out the iEdison Inquiry Form

Fields with an asterisk(*) are required:

• First Name*
• Last Name*
• Organization*
• Phone
• Email*
• Type of Inquiry*
• Description*

You may upload a screenshot to help the support team better understand your issue.

3. Click "Submit"

To submit your request, you must check the Disclaimer box accepting the terms and conditions, and you must also check the reCAPTCHA box for security purposes.

Once you click the "Submit" button, you will receive an email confirming the ticket has been received. The support team will review the issue and contact you with a resolution or a request for additional information.