Memorial Hospital and Health Care Center (MHHCC) received the Baldrige Award in 2018. Based in Jasper, Indiana, and sponsored by the Sisters of the Little Company of Mary, this acute care community hospital encompasses 32 outpatient primary and specialty care clinics and medical practices, as well as an ambulance service.
Among its nationally distinguished performance achievements, MHHCC has earned 5-star ratings year after year from the Centers for Medicare and Medicaid Services (CMS) for overall quality of inpatient care, as well as consistently achieving national top-10%, net-positive, value-based-payment performance. MHHCC also has demonstrated excellent performance for patient safety outcomes, including beneficial trends of zero early elective deliveries before 39 weeks, zero pressure ulcers in its skilled caring center, zero central line-associated bloodstream infections, and zero hospital methicillin-resistant staphylococcus aureus (MRSA) infections.
I recently asked Denise Kaetzel, MHHCC Director of Organizational Excellence and Quality, a few questions in anticipation of her upcoming presentation at the Baldrige virtual Quest for Excellence® conference. Following are her responses.
Please briefly describe what you’ll cover in your Baldrige conference session on the topic “Leveraging Core Competencies for Strategy and Innovation.”
We will share how our Mission, Core Competencies, and Strategic Planning Process (SPP) are integrated, highlighting the steps of our SPP and how innovation is embedded.
Additionally, we will describe our 90-Day Team/Plan, Do, Check, Act, Evaluate (PDCAE) methodology and how we determine and implement improvements and innovations through use of our Core Competencies.
Would you please share a few examples of beneficial practices related to core competencies, strategy, and innovation?
I recommend these practices for other organizations based on MHHCC’s journey to excellence:
What are your top tips for introducing or sustaining use of the Baldrige Excellence Framework (including the Health Care Criteria for Performance Excellence) to promote a health care organization’s success?
What do you view as key reasons or ways that health care organizations today can benefit from using the Baldrige framework (e.g., based on MHHCC’s experience as a Baldrige Award recipient)?
Among the key benefits we’ve seen at MHHCC are improved and sustained patient outcomes.
Second, the Baldrige framework provides the most in-depth and systematic methodology to assess and ultimately improve every aspect of an organization.
Third, health care organizations that use the Baldrige framework will develop processes to better navigate and thrive in the ever-changing health care environment.
The three-day virtual showcase will feature the 2019 and 2020 Award recipients, former recipients, pre-conference workshops, senior leader plenary sessions with live Q&A, more than 70+ on-demand concurrent sessions, conference keynote, and more!
Quest Registration Closes: April 8, 2021