Christine Schaefer

Baldrige Keynoter Highlights an American Industry and Opportunity

April 15, 2025

During the Quest for Excellence® Conference earlier this month, Michael (“Mike”) Koralewski, chief supply chain officer of First Solar, delivered a keynote

Maximize Flow for Your Organization’s Long-Term Success

April 8, 2025

“Every organization has countless opportunities for improvement, but only a few points—what we call constraints or bottlenecks—govern the pace and performance

Make Innovation in Your Organization "Ordinary and Accessible"

March 18, 2025

José Pires, founder and CEO of Global Excellence & Innovation, has helped large and small organizations across multiple industries to transform their leadership

Insights on Adopting AI from an Innovation Expert

March 4, 2025

With the right approach, artificial intelligence “isn’t just a tool.” It can be “a real-time decision-making partner”—one that “empowers the workforce, making

Boost Innovation in Your Work—by Thinking Like a Poet

February 4, 2025

Tucker Bryant is a Stanford-educated poet and entrepreneur. He’s also a former employee of technology behemoth Google, where he used his creative perspective to

More Reasons to Apply to Be a 2025 Baldrige Examiner

January 14, 2025

In a blog last week, I provided a multitude of reasons to apply to be a 2025 Baldrige examiner®. The benefits of serving in this volunteer role were conveyed by

Why Apply to Be a 2025 Baldrige Examiner?

January 8, 2025

IYKYK. * But if you don’t know why it’s beneficial to be a Baldrige examiner®, I invite you to find out what experienced Baldrige examiners have discovered

How Role Models Support Organizational Resilience

June 25, 2024

Senior executives of a sampling of Baldrige Award recipients since 2017 recently described exemplary practices of their organizations that are aligned with the

The Baldrige Program Says Good-Bye to Jackie DesChamps

May 14, 2024

Jacqueline (“Jackie”) DesChamps—head of support services for the Baldrige Program for more than two decades—knows how to run a process well. She is proactive

What's Happening Now with Communities of Excellence 2026?

April 30, 2024

It started with a big idea—about improving the quality of life in the United States. Cross-sector collaboration was a central part of it. Essentially, the