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Blogrige

The Official Baldrige Blog

Harry Hertz “The Baldrige Cheermudgeon”

Photo of unhappy employees with their thumb pointing down.

Avoid Startling Statistics

I recently have seen some startling statistics from Gallup and Glassdoor about employee and customer engagement. I hope those statistics do not represent data
A man sitting at a desk in front of the Baldrige Criteria holding icons with How and What questions.

The Baldrige Criteria Are Insufficient

For people who have known me for years, you probably never thought you would hear me say, "The Baldrige Criteria for Performance Excellence are an insufficient
Let the Soap and Water Flow (Maybe) blog photo showing a public bathroom with three sinks.

Let the Soap and Water Flow (Maybe!)

Last week was the final straw! It drove me to writing a blog posting. It took three sinks to wash my hands in a public restroom (fortunately, it had three sinks
I Really Care blog image showing a compass with the word Empathy on it.

I Really Care!

"In the future, if you don't have worthwhile input, please just don't speak." How is that statement for motivating and encouraging you? Have those words, or
Image of an arrow broken in half by a question mark

So What Is Strategic Alignment?

Vacation I recently returned from a family vacation to Hawaii. Our family vacations involve nine people: my wife and I, my two sons and their wives, and my
Insights on the road to performance excellence by Dr. Harry Hertz, Director Emeritus Baldrige Performance Excellence Program. Shows him driving in a car looking at road signs for Results at next exit.

PC = PM + P²D

Summer 2018 I have always been troubled by the term performance management ( PM) but for years had not really taken the time to explore why it troubled me
Keep on Learning blog image showing a hand crumbling a piece of paper and the other hand writing empower yourself on paper.

Keep on Learning

I recently read a blog post by Mary Jo Asmus entitled " 8 Unexpected Ways to Continue to Develop Yourself as a Leader." Some ways were more obvious (to me) than
Overhead lights shining on the words "What" Questions with sketches on charts in the background

What Provides Clarity

I am reminded of the old Abbott and Costello routine, "Who's on First." In the routine, who's on first is a declarative statement, not a question: Who is the
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