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The Official Baldrige Blog

Harry Hertz “The Baldrige Cheermudgeon”

Dr. Harry Hertz Photo

I am Harry Hertz, the Baldrige Cheermudgeon, and Director Emeritus of the Baldrige Program. I joined the Program in 1992 after a decade in management in the analytical chemistry and chemical sciences laboratories at the National Institute of Standards and Technology (NIST), the home of the Baldrige Program. I started my career at NIST (NBS) as a bench analytical chemist.

My favorite aspects of the Baldrige Program are: (1) the opportunity to interact with leading thinkers from all sectors of the U.S. economy who serve as volunteers in the Baldrige Program, who participate in the Baldrige Executive Fellows Program, and who represent Award applicants at the forefront of the continuous journey to performance excellence, and (2) the intellectual challenge of synthesizing ideas from leading thinkers and from personal research into Insights on the Road to Performance Excellence and other blogs that tackle challenges at the “leading edge of validated leadership and performance practice,” and contribute to the continuous revision of the Baldrige Performance Excellence Framework.

Outside of work I spend my time with family (including three beautiful granddaughters), exercising, baking bread, traveling, educating tomorrow’s leaders, and participating on various boards and board committees.

I Really Care!

"In the future, if you don't have worthwhile input, please just don't speak." How is that statement for motivating and encouraging you? Have those words, or

So What Is Strategic Alignment?

Vacation I recently returned from a family vacation to Hawaii. Our family vacations involve nine people: my wife and I, my two sons and their wives, and my

PC = PM + P²D

Summer 2018 I have always been troubled by the term performance management (PM) but for years had not really taken the time to explore why it troubled me

Keep on Learning

I recently read a blog post by Mary Jo Asmus entitled "8 Unexpected Ways to Continue to Develop Yourself as a Leader." Some ways were more obvious (to me) than

What Provides Clarity

I am reminded of the old Abbott and Costello routine, "Who's on First." In the routine, who's on first is a declarative statement, not a question: Who is the

Retirement Plus Five

So, How is Retirement? This is a question I frequently get asked as I approach the fifth anniversary of my retirement from being the director of the Baldrige

Three Powerful Questions

I recently had the privilege of attending the 12th Annual Mid-Atlantic Alliance for Performance Excellence (MAAPE) Conference. There were many excellent