An official website of the United States government
Here’s how you know
Official websites use .gov
A .gov website belongs to an official government organization in the United States.
Secure .gov websites use HTTPS
A lock (
) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.
A Baldrige star has left our earthly realm and now shines brightly in heaven. On August 6 th, 2023, former Baldrige Program staff member Mary Jane Poulter
I recently read an article on Forbes website by Michael Peregrine about lessons from this season's changes in baseball's pitch clock that apply to corporate
I was in the middle of writing a blog on leadership lessons from this season's professional baseball rule changes (watch for it in the future) when I had to
On two prior occasions, I was motivated by additions to the Oxford English Dictionary and the Merriam-Webster Dictionary to create and update the Hertz Lexicon
Background It all started with my bathroom sink. I noticed that it was draining slowly and that I could pull out the pop-up stopper. It was no longer attached
Yes, I have a wicked dream. NO, not that definition of wicked. I mean wicked in the sense meant by scientists when they discuss “wicked problems.” Wicked
This is nothing new. The customer is always right. Customers come first. We have heard these adages for a long time. And we have questioned these adages for
In a recent blog about CEO challenges and opportunities in 2022, the first opportunity listed was the opportunity to “make a difference.” As stated in that blog
Since the 1950's, PDCA has been accepted as a premier tool for improvement. However, I contend that this tool is incomplete for the challenges leaders (and
It has once again been a little more than two years since I last summarized the topics that are keeping CEOs up at night. And what a ride we have had over the