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Harry Hertz “The Baldrige Cheermudgeon”

Truly and Virtually Inspiring: The First Virtual Quest for Excellence Conference

May 18, 2021

Each year after the Quest for Excellence Conference, I sift through my notes and try to identify themes I have heard in the presentations of the new Baldrige

Vaccine Anxiety, Giddiness, and Guilt

May 4, 2021

Now that most adults are eligible to receive the COVID-19 vaccine, even though many people are still unvaccinated, I would like to share the emotions I

Quest Questioning: A Unique Way to Learn at the 32nd Quest for Excellence Conference

April 7, 2021

I have always been taught to ask questions in order to learn. The answers to our questions provide the personal insights we can use to improve our own and our

Regaining Trust: Lead with Facts, Listen, and Act with Empathy

March 25, 2021

If there is one primary attribute of successful leaders, I would assert it is the trust they have built with their stakeholders. It is now a year since our

Ethyl Cyanoacrylate To The Rescue

January 26, 2021

Okay, I am a chemist! For the rest of the world, it is called super glue. For me it has been my " silver bullet" this past week. We all hope for that silver

Pain, Friendship, Work Environment, and Hope

January 5, 2021

This past summer, I wrote a blog about the passing away of my best friend of almost 50 years. It was a difficult and painful period for me and I still think of

C – V = D (Culture Minus Values Equals Destiny)

December 15, 2020

I have long believed that culture, senior leadership, and strategy set the tone for organizational success. But culture is unique because a healthy culture has

A Story About Data Quality

November 10, 2020

Let me start with some background information. A few weeks ago, I received an email from a former chair of the Baldrige Judges Panel and long-time friend, Kathy

Banking Reconceived

October 6, 2020

People who know me always ask if I have a new, entertaining customer experience I would share. And while I have had several over the last year, none rose to the

Preparing for Transition and Transformation

September 29, 2020

In a recent blog, entitled The New Normal Will Require RE 2ST 3, I asserted two of the components of the new normal will be transition and transformation. But

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About this blog

Blogrige, the official blog of the Baldrige Performance Excellence Program, shares practical guidance, success stories, examples, and inspiration on how Baldrige resources can support your long-term success, whether your organization is large or small, has one site or worldwide locations, and is just getting started or continuously improving.

The Baldrige Program offers a comprehensive and proven leadership and management framework that focuses on results in all areas of your organization. Learn more about the Baldrige Program, the products and services available to help your organization succeed, and how to self-assess using the Baldrige framework.

If you have any questions about Blogrige, please contact Baldrige Customer Service at baldrige [at] nist.gov (baldrige[at]nist[dot]gov).

The views presented here are those of the author and do not necessarily represent the views or policies of NIST.

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