An official website of the United States government
Here’s how you know
Official websites use .gov
A .gov website belongs to an official government organization in the United States.
Secure .gov websites use HTTPS
A lock (
) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.
So, How is Retirement?
This is a question I frequently get asked as I approach the fifth anniversary of my retirement from being the director of the Baldrige
Spring 2018
The greatest challenge I have each year when I return from the Baldrige Program’s annual Quest for Excellence® Conference (QE) is prioritizing
The Baldrige Excellence Framework encourages organizations to create an environment for innovation through pursuing intelligent risks. How do you know whether a
I recently had the privilege of attending the 12 th Annual Mid-Atlantic Alliance for Performance Excellence (MAAPE) Conference. There were many excellent
Fall 2017 How does an organization identify its potential blind spots? This is one of the most common questions I hear from people conducting strategic planning
Three of the questions in the Senior Leadership item in the Baldrige Excellence Builder are: 1. How do senior leaders set your organization’s vision?; 2. How do
The catch words in many research papers and business briefs today are big data, data analytics, and digital integration. Whatever it is called and no matter how
I recently read the 2017 Edelman Trust Barometer Global Report. This study, in its 17th cycle in 2017, consisted of an online survey of over 33,000 respondents
For me, it started with e-mail on my laptop computer, progressed to cell phones, and then to text messages. When I accepted my first managerial position, I took
I recently read an HBR blog entitled, "How Aligned Is Your Organization?" The authors attributed a lack of internal organizational alignment to four reasons