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Christine Schaefer

Could Baldrige Help Detroit?

August 1, 2013

As a young child, I spent most Sundays visiting my paternal grandmother in a declining inner-city neighborhood of Detroit. By then, the city had already seen

Cartoon image of man stretching his legs

When Agility Is Painful (A Light-Hearted View of the Baldrige Core Values)

July 25, 2013

“Remember, agility is one of our core values!” That’s how a co-worker wrapped up the news of our organization’s planned migration to a new software suite for e

Harry Hertz holds humorous birthday card from staff members

Where Kindness Is a Core Value (Leadership with Heart)

May 28, 2013

This post is about a concept that others have called leadership with heart. Ultimately, it’s about workforce engagement too, because I believe leading with

Is It Realistic for an American Manufacturer to Raise Performance by Increasing U.S.-Based Jobs?

May 14, 2013

The 2013 Baldrige case study features a fictitious, small, manufacturing business, Collin Technologies. The sample Baldrige Award application of Collin

A View from the Top of "Mt. Everest of the Leadership Management World"

April 3, 2013

The City of Irving, Texas is only the second U.S. city to date to have earned the prestigious Baldrige Award for performance excellence. How did the 68

A Large School District Shows the Way to Excellence

January 31, 2013

Those of us who work for the Baldrige Program don’t have to look far to find excellence in K-12 education. The community where our offices reside boasts one of

Baldrige in Education: Roots and Reasons for Hope

November 29, 2012

How did a quality awards program originally aimed at helping U.S. manufacturers become more competitive evolve to help school districts and other education

Tata’s Baldrige Advantage: A Multinational’s Model for Performance Excellence

September 4, 2012

If you live in North America, you’re probably familiar with Tetley, Good Earth, and Eight O’Clock coffee. These brands are among many owned by some of the more

Want to Grow Your Company? Learn from a Luxury Hotel How to Satisfy Customers

August 7, 2012

First, some bad news: North American hotel guests’ satisfaction fell last year, according to the results of a prominent annual survey. Chief complaints driving

Photo of group of smiling Schneck employees at work

Schneck Medical Center: How a Small-Town Employer Grows a World-Class Workforce

April 19, 2012

Schneck Medical Center is growing a high-performing workforce that, in turn, is yielding nationally recognized results on patient-focused health care measures.

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About this blog

Blogrige, the official blog of the Baldrige Performance Excellence Program, shares practical guidance, success stories, examples, and inspiration on how Baldrige resources can support your long-term success, whether your organization is large or small, has one site or worldwide locations, and is just getting started or continuously improving.

The Baldrige Program offers a comprehensive and proven leadership and management framework that focuses on results in all areas of your organization. Learn more about the Baldrige Program, the products and services available to help your organization succeed, and how to self-assess using the Baldrige framework.

If you have any questions about Blogrige, please contact Baldrige Customer Service at baldrige [at] nist.gov (baldrige[at]nist[dot]gov).

The views presented here are those of the author and do not necessarily represent the views or policies of NIST.

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