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By Christine Schaefer Inside a hotel ballroom near the Baltimore, Maryland harbor, four organizations were honored Sunday evening at the official ceremony for
What’s the latest on the initiative launched last year to create “an archipelago” of high-performing communities in the United States using a framework based on
For over a decade now, Richland College of Dallas, Texas, has maintained the distinction of being the nation’s first and only community college to earn a
Last year when Elevations Credit Union won the Baldrige Award—America’s most prestigious honor for high-performing businesses and other organizations—there may
As superintendent of the Baldrige Award-winning Pewaukee School District, JoAnn Sternke is widely considered an expert on systematic process management (among
A recent report found that many federal agencies are not providing great customer service. Government for the People, issued last month by the nonpartisan and
George Benson is a longtime business professor and former dean of the Terry College of Business at the University of Georgia and the Rutgers Business School at
A question for devotees of the Baldrige Excellence Framework: Do people who passionately promote continuous improvement within organizations also tend to make
As a city leader, Tommy Gonzalez started using the Baldrige Excellence Framework to achieve operational excellence within a municipal government in 2008. In his