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Blogrige

The Official Baldrige Blog

Christine Schaefer

Photo of Randi Oster standing by her teenage or young adult son

Engaging Patients in a Changing Health Care System

July 15, 2014

In the Baldrige Health Care Criteria for Performance Excellence, the Customer Focus category (category 3) asks how your organization engages its patients

photo outdoors featuring group of facilities workers

Boosting Workforce Engagement (from the Bottom Up)

July 8, 2014

We sometimes hear of organizations adopting the Baldrige Criteria for Performance Excellence in relatively limited ways to improve performance. They may

flow chart of guest complaint management system

Satisfying Angry Customers: Insights and Best Practices

June 26, 2014

In a recent blog, “ Emotional Hijacking: Why Logic Doesn’t Work with Angry Customers ,” Gallup Senior Strategist of Customer Experience and Innovation John

Baldrige and ISO QMS: A Complementary Relationship

June 12, 2014

How is a company to decide whether to use the Baldrige Criteria for Performance Excellence , the International Organization for Standardization (ISO) 9001: 2008

Dr. John Timmerman: Delivering on Brand Promise

April 29, 2014

In a previous Blogrige post, we shared insights from Gallup Senior Strategist Dr. John Timmerman on achieving customer-focused excellence. In the interview

Celebrating the 2013 Baldrige Award Recipients

April 7, 2014

Posted by Christine Schaefer Pewaukee School District Ceremony for 2013 Baldrige Award Recipients (pictured from left to right): U.S. Department of Commerce

depiction of I-SS Model for Aligned, Efficient, and Effective Operations

Tight Education Funding, Growing Student Needs: Where Baldrige Is Essential

April 2, 2014

When Iredell-Statesville Schools (I-SS) earned a Baldrige Award in 2008, its dramatic turnaround story (featured in Baldrige 20/20 , pp. 68-72) demonstrated

collage of photos from Jenks Public Schools

Value of the Organizational Profile to an Ever-Changing Organization

March 25, 2014

The student demographic profile of Jenks Public Schools has significantly changed since the Oklahoma district became a Baldrige Award winner in 2005. The pace

Preparing Students for Future Jobs: Update from a 2010 Baldrige Award Winner

March 13, 2014

When Montgomery County Public Schools earned a Baldrige Award four years ago, it became the largest and most culturally diverse school district in the

Richland College students interact with an instructor.

Measuring Performance: Best Practices of a 2005 Baldrige Award Winner

March 6, 2014

In 2005, Richland College of Dallas, Texas, attained the distinction of being the first community college in the country to be named a Baldrige Award winner

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About this blog

Blogrige, the official blog of the Baldrige Performance Excellence Program, shares practical guidance, success stories, examples, and inspiration on how Baldrige resources can support your long-term success, whether your organization is large or small, has one site or worldwide locations, and is just getting started or continuously improving.

The Baldrige Program offers a comprehensive and proven leadership and management framework that focuses on results in all areas of your organization. Learn more about the Baldrige Program, the products and services available to help your organization succeed, and how to self-assess using the Baldrige framework.

If you have any questions about Blogrige, please contact Baldrige Customer Service at baldrige [at] nist.gov (baldrige[at]nist[dot]gov).

The views presented here are those of the author and do not necessarily represent the views or policies of NIST.

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