Since its inception in 2010, the online column “Insights on the Road to Performance Excellence”—written by Baldrige Program Director Emeritus Harry Hertz—has frequently received more web hits per month than any other page on the site. Particularly popular are the spring columns that have followed the Annual Quest for Excellence® Conference for the past eight years. In those columns, Dr. Hertz has described key themes he perceived while attending the newest Baldrige Award recipients’ leadership and other presentations at the best-practice-sharing event.
With the latest such column posted this spring (“Why Not You?”), I wanted to make it easy for readers to consider and compare the year-to-year themes in organizational leadership chronicled in Insights since 2010. Following are the themes, along with the Baldrige Award-winning organizations that inspired them, from all eight post-Quest columns to date.
2017 Themes in Presentations by Baldrige Award Recipients Don Chalmers Ford, Momentum Group, Kindred Nursing and Rehabilitation Center– Mountain Valley, and Memorial Hermann Sugar Land Hospital:
See column “Why Not You?”
2016 Themes in Presentations by Baldrige Award Recipients Charter School of San Diego (CSSD), Charleston Area Medical Center Health System (CAMC), Mid-America Transplant, and MidwayUSA:
See column “The 28th Quest for Excellence Conference in Eight Words and Phrases.”
2015 Themes in Presentations by Baldrige Award Recipients PricewaterhouseCoopers (PwC) Public Sector Practice (PSP), Hill Country Memorial, St. David's HealthCare, and Elevations Credit Union:
See column “First, Put a Stake in the Ground.”
2013 Themes in Presentations of Baldrige Award Recipients Lockheed Martin Missiles and Fire Control, MESA, North Mississippi Health Services, and the City of Irving, Texas:
See column “Experience the Energy of Excellence.” (In the same column, Hertz also describes nine themes he saw across the previous 20 years of Quest presentations!)
2012 Themes in Presentations of Baldrige Award Recipients Schneck Medical Center, Henry Ford Health System, Southcentral Foundation, and Concordia Publishing House:
See column “The Quest for Knowledge.”
2011 Themes in Presentations of Baldrige Award Recipients MEDRAD, Nestlé Purina PetCare Co., Freese and Nichols Inc., K&N Management, Studer Group, Advocate Good Samaritan Hospital, and Montgomery County Public Schools:
See column “Your Quest for Performance Excellence.”
2010 Themes in Presentations of Baldrige Award Recipients Honeywell Federal Manufacturing & Technologies, MidwayUSA, AtlantiCare, Heartland Health, and Department of Veterans Affairs Cooperative Studies Program Clinical Research Pharmacy Coordinating Center:
Based on word counts alone in these lists, what appear to be recurring, cross-sector themes over the past decade are a focus on (an organization’s) mission/vision/values, culture, innovation, transparency, engagement/relationships (with people in the workforce and customers), strategy, measurement/metrics, and community involvement/citizenship. What can other organizations learn from considering such themes in the role-model leadership of Baldrige Award recipients since 2010? I invite you to delve deeper into these themes, reading the columns for details.
If you have observations or insights to share, you are welcome to do so by posting a comment below. For further reference, see the online archive of all Insights columns to date.