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Blogrige

The Official Baldrige Blog

Harry Hertz “The Baldrige Cheermudgeon”

Dr. Harry Hertz Photo

I am Harry Hertz, the Baldrige Cheermudgeon, and Director Emeritus of the Baldrige Program. I joined the Program in 1992 after a decade in management in the analytical chemistry and chemical sciences laboratories at the National Institute of Standards and Technology (NIST), the home of the Baldrige Program. I started my career at NIST (NBS) as a bench analytical chemist.

My favorite aspects of the Baldrige Program are: (1) the opportunity to interact with leading thinkers from all sectors of the U.S. economy who serve as volunteers in the Baldrige Program, who participate in the Baldrige Executive Fellows Program, and who represent Award applicants at the forefront of the continuous journey to performance excellence, and (2) the intellectual challenge of synthesizing ideas from leading thinkers and from personal research into Insights on the Road to Performance Excellence and other blogs that tackle challenges at the “leading edge of validated leadership and performance practice,” and contribute to the continuous revision of the Baldrige Performance Excellence Framework.

Outside of work I spend my time with family (including three beautiful granddaughters), exercising, baking bread, traveling, educating tomorrow’s leaders, and participating on various boards and board committees.

Am I an Inclusive Leader?

I have always considered myself an inclusive leader. However, recent and needed heightened awareness of diversity, equity, and inclusion has led me to consider

Are You A Role Model Leader for 2021?

This past year has seen greater change in the work environment than any year in my recollection (and that is quite a few years!). It has been a year of many

Ethyl Cyanoacrylate To The Rescue

Okay, I am a chemist! For the rest of the world, it is called super glue. For me it has been my "silver bullet" this past week. We all hope for that silver

A Story About Data Quality

Let me start with some background information. A few weeks ago, I received an email from a former chair of the Baldrige Judges Panel and long-time friend, Kathy

Banking Reconceived

People who know me always ask if I have a new, entertaining customer experience I would share. And while I have had several over the last year, none rose to the