In this blog series, we are highlighting the many resources that are available to help you learn about Baldrige, improve organizational processes, and build long-term resilience.
The Baldrige Excellence Framework helps organizations manage all the components of their business as a unified whole. It is a nonprescriptive framework (available in three versions—business/nonprofit, education, and health care) that all leaders can use to help their organizations accomplish their mission, improve results, and become more competitive.
The Baldrige framework is a comprehensive leadership and management tool. It doesn’t tell leaders how to run their own organization—better yet, it empowers them with transferrable skills and insights that are beneficial to all organizations, regardless of their unique operating environments and challenges.
“People ask, ‘Why Baldrige?’ My answer is very simple: Triple A bond rating on Wall Street from all three rating agencies, bringing capital projects in on time and within budget, a 96% business satisfaction rating, a 94% resident satisfaction rating, an overall quality rating of 95%, and an employee satisfaction rating of 97%.”
– Michael Levinson, former City Manager, City of Coral Springs (2007 Baldrige Award recipient)
The Baldrige Criteria for Performance Excellence is a key part of the Baldrige framework. It is a tool that leaders can use to understand and manage organizational performance across all sectors and sizes. The Criteria consists of a set of insightful questions that
“The Baldrige Criteria challenged us to become leaders by any measure, and we succeeded—seeing improved productivity, customer loyalty, employee engagement, and financial returns.”
The Baldrige Criteria take a holistic, systems approach in viewing an organization’s performance management capabilities across seven categories, as shown in the framework diagram below (i.e., Leadership; Strategy; Customers; Measurement, Analysis, and Knowledge Management; Workforce; Operations; and Results).
With an emphasis on feedback and a fact-based, knowledge-driven system for improving performance and competitiveness, the Criteria have helped thousands of organizations in the United States and around the world report positive results, such as
“Our business has grown exponentially over the last 20 years, and that growth coincides almost perfectly with our Baldrige journey. We’ve maintained an average growth rate of almost 10%. So, for anyone, who is wondering whether the Baldrige process is worth the time or money, I’d offer this . . . we were on a path of growth before we started practicing Baldrige, but that growth line shifted exponentially after we started.”
You, too, can set your team up for success with the framework! Learn more about how Baldrige works.
Business Excellence 101: Begin Your Baldrige Journey
The Baldrige Excellence Framework has empowered organizations to accomplish their missions, improve results, and become more competitive. It includes the Criteria for Performance Excellence, core values and concepts, and guidelines for evaluating your processes and results.