U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.

Https

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Blogrige

The Official Baldrige Blog

Dawn Bailey

Dawn Bailey

Dawn Bailey is a writer/editor for the Baldrige Program and involved in all aspects of communications, from leading the Baldrige Executive Fellows program to managing the direction of case studies, social media efforts, and assessment teams. She has more than 25 years of experience, 18 years at the Baldrige Program, working on publications and education teams. Her background is in English and journalism, with degrees from the University of Connecticut and an advanced degree from George Mason University.

new-mexico.jpg

How the West Found Baldrige

Dawn Bailey
What do the American West, Six Sigma, cowboy ethics, commerce, and quality improvement have to do with one another? They are all elements of the story of Malcolm Baldrige, U.S. Secretary of
roadsignarrow.jpg

A Map for Total Performance

Dawn Bailey
No one can deny that there are plenty of quality tools out there to improve performance—of a team, of a process, of a product—but to integrate those tools and know where to apply them for the good of