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Blogrige

The Official Baldrige Blog

Dawn Bailey

Dawn Bailey is a writer/editor for the Baldrige Program and involved in all aspects of communications, from leading the Baldrige Executive Fellows program to managing the direction of case studies, social media efforts, and assessment teams. She has more than 25 years of experience, 18 years at the Baldrige Program. Her background is in English and journalism, with degrees from the University of Connecticut and an advanced degree from George Mason University.

A Customer Guarantee Absolutely Dependent on Workforce Engagement

March 17, 2016

"To guarantee that every guest is delighted because of me" is the mission of Baldrige Award recipient K&N Management. Along those same lines, its vision is “To

Building Excellence . . . While Winning Award

March 8, 2016

Two recent articles on Baldrige Award recipient Charleston Area Medical Center Health System (CAMCHS) illustrate a continuous improvement journey that has

What Is It Like to Train as an Examiner?

March 3, 2016

For years, professionals with a passion for continuous improvement have taken advantage of a program that allows them to train like Baldrige examiners--to get

Rules of Engagement

February 25, 2016

The staff at the Baldrige Program take the Baldrige Excellence Framework and its Criteria seriously. Not only do we promote it, but as a small, revenue

Baldrige as a Framework to Improve Physician Engagement

February 18, 2016

In 2016, what issues will keep the C-suite in health care organizations up at night? One common thread among those issues will most certainly relate to their

Which Way to Operational Excellence?

February 11, 2016

Dorothy: Now which way do we go? Scarecrow: Pardon me, this way is a very nice way. Dorothy: Who said that? [ Toto barks at scarecrow] Dorothy: Don

Using Analytics to Improve Your Business

February 4, 2016

What benefit could come from organizations mastering the use of modern analytics, which is defined by James R. Evans as "the use of data, information technology

Where to Find Guidance to Gain a Competitive Advantage

January 28, 2016

Not too long ago, Industry Week hosted a webinar "Five Characteristics for Competitive Advantage: What Discrete Manufacturers Need to Grow and Flourish," and

International Inspiration from Baldrige

January 21, 2016

Stories around the world support the assertion that the Baldrige Excellence Framework and its Criteria are the world standard for performance excellence*. The

A Leadership Retreat for a Company Under Fire

January 19, 2016

Recent news has been flooded with stories of companies accused of corporate greed, bucking regulations, reporting losses in the U.S. (thus not paying taxes) but

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About this blog

Blogrige, the official blog of the Baldrige Performance Excellence Program, shares practical guidance, success stories, examples, and inspiration on how Baldrige resources can support your long-term success, whether your organization is large or small, has one site or worldwide locations, and is just getting started or continuously improving.

The Baldrige Program offers a comprehensive and proven leadership and management framework that focuses on results in all areas of your organization. Learn more about the Baldrige Program, the products and services available to help your organization succeed, and how to self-assess using the Baldrige framework.

If you have any questions about Blogrige, please contact Baldrige Customer Service at baldrige [at] nist.gov (baldrige[at]nist[dot]gov).

The views presented here are those of the author and do not necessarily represent the views or policies of NIST.