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Blogrige

The Official Baldrige Blog

Dawn Bailey

Dawn Bailey is a writer/editor for the Baldrige Program and involved in all aspects of communications, from leading the Baldrige Executive Fellows program to managing the direction of case studies, social media efforts, and assessment teams. She has more than 25 years of experience, 18 years at the Baldrige Program, working on publications and education teams. Her background is in English and journalism, with degrees from the University of Connecticut and an advanced degree from George Mason University.

Culture Leads to Strategic Expansion and Enhanced Customer Relationships

February 17, 2015

Dawn Bailey

In 1995, for the first time in its 100-year history, 2010 Baldrige Award recipient Freese and Nichols, Inc. posted a negative proﬁt—-1.7 percent—and its morale was trending in the wrong direction.

What Can Be Learned By Following a Thread

February 12, 2015

Dawn Bailey

The beauty of the systems approach in the Baldrige Excellence Framework is that it depicts the interwoven connections of an organization. In any business, service, nonprofit, school, or health care

PricewaterhouseCoopers U.S. Public Sector: A Milestone in its Quality Story

February 5, 2015

Dawn Bailey

In 2014, PricewaterhouseCoopers Public Sector Practice (PwC PSP) became the first large service organization to win the Malcolm Baldrige National Quality Award in 15 years. But according to Scott

Listen in—Connections Made in New Mexico Are Being Heard Around the World

January 27, 2015

Dawn Bailey

On Sundays at 7 pm MT (9 pm ET), you can listen from anywhere in the world to hear best practices on performance improvement, results from using the Baldrige Criteria for Performance Excellence, and

Rediscover an Organization's Potential with the "Baldrige Criteria's Power"

January 20, 2015

Dawn Bailey

A recent study conducted by a professor at the University of Maryland's Robert H. Smith School of Business unveils "a framework for organizations to rediscover their potential and charge ahead using

Fanfare for Baldrige in Health Care

January 13, 2015

Dawn Bailey

In January 2015, the 2015–2016 Baldrige Excellence Framework (Health Care)—which contains the Health Care Criteria for Performance Excellence, core values and concepts, and scoring guidelines—will be

What Does it Mean to Win the Baldrige Award?

January 8, 2015

Dawn Bailey

In a recent online video, Dr. Bill Neff, interim CEO and CMO at University of Colorado Health, for which 2008 Baldrige Award recipient Poudre Valley Health System (PVHS) is now part, shared PVHS's

Baldrige Examiners: Patriots, Community Members, Elite Quality Professionals

November 20, 2014

Dawn Bailey

Posted by Dawn Bailey In 1987, when the development of a national quality award was assigned to scientists at the National Bureau of Standards (NBS), first Baldrige Program director Curt Reimann had a

Ten Reasons Small Businesses Benefit from the Baldrige Criteria, Part III

November 13, 2014

Dawn Bailey

Note: As the third in a three-part series, this blog continues the examples of how small businesses are benefiting from using the Baldrige Criteria. See part I and part II. Prioritization of

Ten Reasons Small Businesses Benefit from the Baldrige Criteria, Part II

November 6, 2014

Dawn Bailey

Note: As the second in a three-part series, this blog continues the examples of how small businesses are benefiting from using the Baldrige Criteria. See part I. Alignment using a Systems Approach

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About this blog

Blogrige, the official blog of the Baldrige Performance Excellence Program, shares practical guidance, success stories, examples, and inspiration on how Baldrige resources can support your long-term success, whether your organization is large or small, has one site or worldwide locations, and is just getting started or continuously improving.

The Baldrige Program offers a comprehensive and proven leadership and management framework that focuses on results in all areas of your organization. Learn more about the Baldrige Progam, the products and services available to help your organization succeed, and how to self-assess using the Baldrige framework.

If you have any questions about Blogrige, please contact Baldrige Customer Service at baldrige@nist.gov.

The views presented here are those of the author and do not necessarily represent the views or policies of NIST.