Former Baldrige Award Recipient Presentations and Speakers

Making Baldrige “How You Work”

Kathy Raethel, Chief Executive Officer
Steve Bovey, Quality Supervisor
Adventist Health Castle (Health Care, 2017)
A full-service medical center with over 1,000 employees that provides care to all of the island of O’ahu and is the primary healthcare facility for the Windward side of the island. 

Integrated Performance Excellence: Strategy Development, Implementation, and Analysis

Tom Cleary, Vice Chancellor for Planning, Performance, and Information Systems 
Mecca Salahuddin, Director of Strategic Initiatives and Performance Excellence 
Alamo Colleges District (Education, 2018)
The largest provider of higher education in South Texas, with five independent colleges providing two-year degrees that prepare students to transfer to baccalaureate-granting institutions.

A Phish Too Far: How Baldrige Cybersecurity Can Help

Glenn Crotty, Chief Operating Officer
Phil Meadows, Information Security Officer
Charleston Area Medical Center Health System (Health Care, 2015)
CAMC was ranked #1 in the state of West Virginia by U.S. News and World Report for 2019-2020. Nearly 7,000 people work for the CAMC Health System at multiple sites.

Going from Excellent to Stellar 

Mary Bixby, Chief Executive Officer
Charter School of San Diego (Education, 2015)
The school opened in 1994 and provides free, individualized education in grades 6-12. Its educational efforts are aimed at students who have not been not successful in conventional schooling.

Why Baldrige? It Inspires Aspirational Leadership and Big Thinking 

Darin Atteberry, City Manager
City of Fort Collins (Nonprofit, 2017)
Located in Colorado, the city is committed to providing world-class municipal services through operational excellence and a culture of innovation.

Staying the Course: Utilizing the Framework to Drive Performance Over Time 

Diane Brockmeier, President and Chief Executive Officer, Mid-America Transplant (Nonprofit, 2015) 
Jennifer Prinz, Chief Operating Officer, Donor Alliance (Nonprofit, 2018)
Mid-America facilitates the organ and tissue donation process for a service area of 4.7 million people in eastern Missouri, southern Illinois, and northeast Arkansas. Donor Alliance serves more than 5.8 million residents and more than 100 hospitals in Colorado and most of Wyoming.

Using the Baldrige Framework to Successfully Scale and Mature an Organization  

Pete Reicks, Chief Strategy and Performance Officer
Elevations Credit Union (Nonprofit, 2014)
This member-owned, nonprofit credit union, headquartered in Boulder, Colorado, has over $2 billion in assets and serves over 140,000 members. 

Identifying and Addressing Performance Gaps using the Baldrige Criteria   

Allison Carter, Director, National Security Segment
Guidehouse (Formerly PricewaterhouseCoopers Public Sector, Service, 2014)
This leading global provider of consulting services to the public and commercial markets has over 7,000 employees in over 50 locations.

Accelerate Your Baldrige Journey Using Project Management Best Practices   

Larry Meyer, Managing Director, Knowledge and Process Management
Integrated Project Management Company (Small Business, 2018)
A business consulting company that provides leadership to transform strategies and solutions into sustainable results, located in seven locations throughout the United States.

Creating a Positively Charged Workforce: A Recipe for Good Organizational Energy 

Allyson Young, HR and Brand Manager
K&N Management (Small Business, 2010) 
This licensed Austin, Texas-area developer of Rudy’s “Country Store” & Bar-B-Q and the creator of Mighty Fine Burgers, Fries and Shakes. 

Leveraging Core Competencies for Strategy and Innovation   

Denise Kaetzel, Director of Organizational Excellence
Melanie Powell, Director of Business Development and Marketing
Memorial Hospital and Health Care Center (Health Care, 2018)
Provides care to more than 6,000 inpatients and 250,000 outpatients through an acute care community hospital based in Jasper, Indiana, and medical practices located in the surrounding counties. 

A Culture of Service Excellence   

Valori Borland, Practice Director, The Ritz-Carlton Leadership Center
The Ritz-Carlton Hotel Company, LLC (Service, 1992 and 1999) 
With 40,000 employees, it develops and operates 97 luxury hotels in 30 countries worldwide, with plans for further expansion.

Strategies for Baldrige Being Systemic and Sustainable in Your Organization   

Katherine Gottlieb, President and Chief Executive Officer
Southcentral Foundation (Health Care, 2011 and 2017)
This Alaska Native-owned nonprofit health care system provides health care and related services to Alaska Native and American Indian people.

Measuring What Matters: Magnifying Your Organization’s Story with Compelling Results   

JoAnn Sternke, Senior Director and Coach
Studer Group (Small Business, 2010)
A global advisory firm that helps its partners implement effective strategies and practical solutions to align leadership teams; attract, retain and promote talent; and improve organizational culture.

Rabbits and Resources: Workforce-Led Innovation   

Kim Smith, Chief Financial Officer and Director of Operations
Eric Randall, Director of Physical Plant Services and Technology
Tri County Tech (Education, 2018)
A public technology center in Oklahoma that serves the residents of three counties and has a vision of inspiring success through life-changing learning experiences.

Approaches to Building an Inclusive Leadership System   

Glendali Rodriguez, Interim Provost and Vice Chancellor Academic Affairs
University of Wisconsin-Stout (Education, 2001)
A comprehensive, career-focused polytechnic university that serves over 9,500 students and offers 50 undergraduate and 22 graduate degrees.