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Usability and Public Safety Communications Research

Description

Public Safety Research icon

The public safety community is undergoing a transition in communication  capabilities. The goal is to develop a high-speed backbone, Nationwide Public Safety Broadband Network (NPSBN) to enable law enforcement officers, fire fighters, and paramedics to send data, images, video, and location information in real-time.

The National Institute of Standards and Technology’s (NIST) Public Safety Communication Research (PSCR) program is leading a coordinated, multidisciplinary research effort to facilitate the transition from existing disparate Land Mobile Radio (LMF) networks to a nationwide Long-Term Evolution(LTE) broadband Network. PSCR has selected the user interface as an important R&D opportunity area given the demonstrated high leveragability, feasibility, impact, and return on investment to the public safety community. User interfaces, human-computer interaction (HCI) and usability are critical components of the adoption and success of this effort.

Reports & Publications

PSCR 2020_7000+ First Responders Have More to Say: Nationwide Usability Survey Results at Your Fingertips
October 29, 2020
Author(s): Yee-Yin Choong, Shanee T. Dawkins

Voices of First Responders – Examining Public Safety Communication from the Perspective of 9-1-1 Call Takers and Dispatchers: Findings from User-Centered Interviews, Phase 1, Volume 4
March 24, 2020
Author(s): Michelle P. Steves, Mary F. Theofanos, Yee-Yin Choong, Shanee T. Dawkins, Susanne M. Furman, Kristen Greene, Sandra S. Prettyman

Voices of First Responders – Examining Public Safety Communication from the Rural Perspective
November 25, 2019
Author(s): Kristen Greene, Shanee T. Dawkins, Mary F. Theofanos, Michelle P. Steves, Susanne M. Furman, Yee-Yin Choong, Sandra S. Prettyman

Voices of First Responders – Examining Public Safety Communication Problems and Requested Functionality: Findings from User-Centered Interviews, Phase 1, Volume 2.1
May 15, 2019
Author(s): Shanee T. Dawkins, Yee-Yin Choong, Mary F. Theofanos, Kristen Greene, Susanne M. Furman, Michelle P. Steves, Sandra S. Prettyman

Voices of First Responders – Examining Public Safety Communication Problems and Requested Functionality: Findings from User-Centered Interviews, Phase 1, Volume 2
March 28, 2019
Author(s): Shanee T. Dawkins, Yee-Yin Choong, Mary F. Theofanos, Kristen Greene, Susanne M. Furman, Michelle P. Steves, Sandra S. Prettyman

2018 Stakeholder Presentations, Day 3, Room 30C
October 16, 2018
Author(s): Scott A. Ledgerwood, Mary F. Theofanos, Yee-Yin Choong, Shanee T. Dawkins, Kristen Greene, Sandra S. Prettyman, William J. Fisher, Michael A. Ogata, Gema E. Howell, John T. Beltz, Sheila E. Frankel, Donald L. Harriss, Jason Jerald, Cole Sandau, Regis Kopper, Brad Fain, Jing Du, Randall Spain, John Blackwell

Public Safety Communication User Needs: Voices of First Responders
September 25, 2018
Author(s): Shanee T. Dawkins, Kristen Greene, Michelle P. Steves, Mary F. Theofanos, Yee-Yin Choong, Susanne M. Furman, Sandra S. Prettyman

Voices of First Responders – Identifying Public Safety Communication Problems: Findings from User-Centered Interviews, Phase 1, Volume 1
July 31, 2018
Author(s): Yee-Yin Choong, Shanee T. Dawkins, Susanne M. Furman, Kristen Greene, Sandra S. Prettyman, Mary F. Theofanos

Towards Developing Standardized Usability Evaluation Methodology for Public Safety Communications Technology: A User-Centered Approach
June 14, 2018
Author(s): Kristen Greene, Shanee T. Dawkins, Yee-Yin Choong, Mary F. Theofanos, Sandra S. Prettyman, Susanne M. Furman, Michelle P. Steves

Incident Scenarios Collection for Public Safety Communications Research: Framing the Context of Use
June 12, 2017
Author(s): Yee-Yin Choong, Shanee T. Dawkins, Kristen Greene, Mary F. Theofanos

Usability Handbook for Public Safety Communications - Ensuring Successful Systems for First Responders
May 30, 2017
Author(s): Mary F. Theofanos, Yee-Yin Choong, Shanee T. Dawkins, Kristen Greene, Brian C. Stanton, Ryan E. Winpigler

Usability and Security Considerations for Public Safety Mobile Authentication
July 27, 2016
Author(s): Yee-Yin Choong, Joshua M. Franklin, Kristen Greene

Created April 12, 2021, Updated April 30, 2021