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Usability Handbook for Public Safety Communications - Ensuring Successful Systems for First Responders



Mary F. Theofanos, Yee-Yin Choong, Shanee T. Dawkins, Kristen Greene, Brian C. Stanton, Ryan E. Winpigler


This handbook provides an overview of the user-centered design process and examples of how the process can be applied to the design and development of communications systems for the public safety community.
Handbook (NIST HB) - 161
Report Number


Public Safety, Public Safety Communications Research, Usability, User-Centered Design, Requirements Analysis, User and Task Analysis, User Evaluation, Usability Testing
Created May 30, 2017, Updated November 10, 2018