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PSCR 2020_7000+ First Responders Have More to Say: Nationwide Usability Survey Results at Your Fingertips



Yee-Yin Choong, Shanee T. Dawkins


Building on our high-level survey overview in the 2019 Stakeholders Meeting, we now present new analyses and a deeper dive into findings from the NIST nationwide usability survey of 7 182 responses, from first responders in four major public safety disciplines—Fire, Law Enforcement, EMS, and 9 1 1/Dispatch. This broad survey sample has representation from every FEMA Region (including all states and the District of Columbia), different areas (urban, suburban, and rural), and jurisdictions (local, county, state, federal). This presentation focuses on three survey topics in the first responder communication technology space: mobile devices, apps, and software; futuristic technology and virtual reality; and technology used in large incidents. The NIST survey results offer a picture of the state of communication technology in the public safety domain across the U.S. that is both timely and indispensable for industry developers, researchers, and first responder organizations alike—and now publicly available via a new web tool.
Conference Dates
July 28-30, 2020
Conference Location
Boulder, CO
Conference Title
PSCR Stakeholder Meeting 2020: The Digital Experience


First responders, Communication technology, Public safety communication research, Survey research, Usability, User needs and requirements


Choong, Y. and Dawkins, S. (2020), PSCR 2020_7000+ First Responders Have More to Say: Nationwide Usability Survey Results at Your Fingertips, PSCR Stakeholder Meeting 2020: The Digital Experience, Boulder, CO, [online], (Accessed April 18, 2024)
Created October 28, 2020, Updated October 29, 2020